Sr. Desktop Support
Computer Network Systems
Total years of experience :14 years, 6 Months
•Analyzing system logs and identifying potential issues with computer systems.
•Performing backups.
•Applying operating system updates, patches, and configuration changes.
•Installing and configuring new hardware and software.
•User management (Active directory\Exchange Server).
•Answering technical queries and assisting users.
•Responsibility for documenting the configuration of the systems.
•Troubleshooting any reported problems.
•Ensuring that the network infrastructure is up and running.
•Configure, creation of files sharing. Knowledge of Volume management tools like SEP.
•respond to requests for technical assistance in person, via phone, electronically
•diagnose and resolve technical hardware and software issues
•research questions using available information resources
•advise user on appropriate action
•follow standard help desk procedures
•log all help desk interactions
•administer help desk software
•redirect problems to appropriate resource
•identify and escalate situations requiring urgent attention
•track and route problems and requests and document resolutions
•prepare activity reports
•Stay current with system information, changes and updates.
•Implementation and possible design of converged networks
•Implementation and possible design of local and remote systems
•Development and monitoring of network dial-up or VPN Connection
•Analyzing corporate network applications and client-server environments.
Employer: Nova Airways, Jul.2009 - Jul 2010.-Khartoum -Sudan
-Trouble shooting - Maintaining and repairing Pcs
- Troubleshooting - Maintaining and repairing - Laptops, Printers
- Configuring printers, LCD projectors and Batteries
- Coordinating with civil, electrical vendors proper infrastructure setup
- Installation of Operating system and other basic office software
- Installation and updating of antivirus
- Conducting preventive and breakdown maintenance
- Fine tune windows performance
- Setting up outlook, internet access
- Resolve issues of LAN and networking components
- Maintaining networking devices like Ethernet, cables, switches and modems etc
- Installation of interface cards, setup of network printers
- Installation and user management of Windows servers
- Implementation of active Directory
- Installation of SQL server and Oracle
- Conducting preventive and breakdown maintenance
- Maintenance of In fracture
- Checking of warranty periods for the systems, printers, copiers