Inside Sales Representative
ESET Middle East
مجموع سنوات الخبرة :22 years, 4 أشهر
• Proactively inform customers (Distributors, resellers, end customers) about ESET business licenses expiration (Saudi Arabia, Egypt, Lebanon, Jordan, Libya).
• Assist customers with requests for license merges and transfers.
• Act as the company’s telesales expert approaching new customers and offering the complete suite of ESET Security Solutions.
• Expand on current customers by upselling and cross selling ESET Security Solutions.
• Drive growth of ESET's online sales
• Maintain channel partner and end user account information in company’s CRM system
• Document and record all activity and communication with customers over telephone and email in the company's CRM system.
• Track all sales opportunity activity within pipeline and manage reporting using company’s CRM system
• Work closely with Channel Managers and channel partners to avoid conflicts and generate revenue.
• Participate in products promotions and merchandising activities in shopping malls and retail stores
• Achieve and exceed revenue targets set by the company
Call Center Services is company working with stock brokers, investment Banks and international financial partners companies (Abu Dhabi (ADS Securities), FXNET. FG MARKET)
Duties
•contact potential clients in the UAE and other countries in order to increase sales opportunities (online trading Clients) and Making B2B outbound telesales calls
•inform potential or existing customers about products (STOCKS, CURRENCIES, INDICES, COMMODITIES, BONDS) and other financial services
•present the product appropriately to clients to make a sale or generate a lead
•Conveying technical information to customers
•Ask questions to understand customer requirements and close sales
•Maintaining and developing relationships with existing/new clients via telephone calls
•Entering and updating clients details into the database
•Schedule face-to-face sales meetings with potential clients
•Generating and qualifying leads from cold calling
•Take and process orders in an accurate manner
•Go the “extra mile” to meet sales target and facilitate future sales
•Making outbound cold calls daily, promoting the company, their products and the benefit of the industry
•Developing and creating network of “Business Introduces” to sign up and bring serious investors into our projects
Duties
• As an Assessor, I'm responsible for evaluating, making detailed observations and report accurately on customer experience
• Validate the mystery shopper parameters online, either by checking the video files and listening to audio for the same interaction on daily basis and giving score as MS questionnaire, or by being presence on-site to give an authentic representation of actual customer experiences
• Planning and scheduling the transfer of the audio files from Retail Locations
• Upload file from the central server
• Checking live streaming or recorded video files for interactions with customer
• Write a reliable, observant, organized, objective, flexible and thorough reports about the shopping experience
• Sending weekly reports to Quality Auditor
• Answering queries from area managers
• Resolving issues related accessing audio/ video files with IT Dept. on time
• Help businesses increase sales by assisting in improving customer service awareness
Project Coordinator:
Duties
• Involve in mystery shopper project execution
• Create project schedules and assign task lists for team members
• Accomplishes work requirements by briefing, training, assigning, scheduling, and coaching employees on project needs and solving their doubts.
• Ensure that each member of the team has the tools they need to meet project requirements
• Maintaining and monitoring project plans, project progress, project schedules, work achievements, etc.
• Manage and monitor project assessment to ensure all project stages are completed on time and accurately
• Keep all members of the team up-to-date with current information
• Communicate with team members to ensure optimal strategy and maximum efficiency
• Work with field personnel to handle project issues as they arise
• Arrange visits according to the project requirement and specifications
• Providing ongoing coaching and performance management based on quality of reports
• Follow up and Liaise with team members on a daily basis
• Ensure the guidelines are met and reports are completed on time
• Reviewing all reports to ensure information is communicated clearly
• Preparing technical summary reports for management
create a superb online customer experience by assisting customers visiting the online store
•Assisting customers with their product & service inquiries, order booking, service requests and complaints via phone, web-chat, email and social media channels
•Handle incoming contacts on all areas of online retail store customer service operations in an effective and efficient manner
•To follow up the scripts, policies, and procedures while handling customers service processes in a timely manner so that consistency of contact and efficiency prevails.
•Ensure customer data is captured when relevant so accurate reporting and analysis can be undertaken
•Technical: Ability to work on e-commerce system (website and order management system) and contact center system (CRM, Phone, Web-chat, Email, Social Media Management Tool) for extended hours in schedules.
Effectively manage incoming calls
•Deal directly with customers either by telephone, electronically or face to face
•Identify and assess customers’ needs to achieve satisfaction
•Respond promptly to customer inquiries
•Build sustainable relationships of trust through open and interactive communication
•Set up new customer accounts
•Prepare sales order and track shipment as per the set SOPs
•process orders, forms, applications, and requests
•Liaise with the customers & sales office for order processing & ensure delivery without delay
•Coordinate for inspection appointments for export shipments
•Constantly update customers with the shipment tracking details
•Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
•Prepare Invoice & forward the final documents to the customers as per the agreed terms & conditions
•Ensure payment receipt before releasing the documents (as per the payment terms
Duties
• Handle incoming contacts on all areas of online retail store customer service operations in an effective and efficient manner.
• handle customer inquiries both telephonically and by email
• To follow up the scripts, policies, and procedures while handling customers service processes in a timely manner so that consistency of contact and efficiency prevails
• Influences customers to buy or retain product or service by following a prepared script to give product reference information
• manage and resolve customer complaints
• provide customers with product and service information
• Ensure customer data is captured when relevant so accurate reporting and analysis can be undertaken.
• update existing customer information
• process orders, forms and applications
• route calls to appropriate resource
• follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
Welcome customer as they arrive with a smile
•Ask customer how they can be helped
•Present product information and promotions
•Escort customers to the correct aisles
•Explain product features and warranty agreements
•Demonstrate the working of a product when the customer asks
•Ensure that all products are well stocked and are easy to reach
•Assist customers by taking down products that may not be easy to reach
•Provide information regarding each product and any discount offers associated with it
•Respond to customers’ requests and concerns in a resourceful manner
•Handle cashier duties by taking cash or credit cards in exchange of goods sold
•Manage product returns and exchanges
•Ensure that all purchased items are delivered to the customers in a prompt manner
•Discourage shoplifting activities by constantly keeping a vigilant eye
•Arrange products on shelves in a tidy manner
•Pick and pack orders for shipping purposes
•Order out of stock items in a timely manner
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