IT Manager/IT Operations Manager
RAQ Contracting LLC
Total years of experience :18 years, 2 Months
■ Managing Head Office Data Center (servers, Switches, systems)
■ Upgrading ERP solution with new modules
■ Manage the team in installing site offices networks and connect it with head office
■ Revise IT policies and implement it.
■ Revise and implement Security polices and appliances
(Fortinet firewall, Fortinet VPN, TrendMicro Antivirus, )
■ Virtualization using Hyper V, backups.
■ Handling CUG system and get better services with better prices from DU company.
■ Migrate old Nortel Digital Telephone central with new Avaya VOIP IP office
■ Migrate Mailing system from exchange to Cloud 365
■ Migrate old data center to new data center (with zero down time)
■ Managing active directory, DHCP, DNS, Cisco Switches
■ Migrate old Healthcare System (MS SQL server based) with new system (My SQL server based)
■ Training for all staff on new Healthcare system.
■ Design and Build Dashboard from scratch using healthcare KPIs
■ Sizing new Data Center and budgeting all needed items.
■ Generate reports from MSSQL and MySQL
■ pricing and communicating with vendors to get best quotations.
■ Involving in hiring process and evaluating employees' capabilities in computer skills.
■ Managing finance system and reports and invoices
■ Establishing IDs system and implementing it for all employees.
As presales
■ Met with channels/customers to understand their current technical environment, key business issues/drivers, and future technology requirements.
■ Worked closely with customers on the technical requirements to provide technical solutions Identified requirements, including technical details enough for product definition.
■ Provided product updates and technical advice to clients - Explained technical capabilities and business benefits of solutions to the customer from engineering level to senior executives.
■ Working to improve the structure and efficiency of IT systems to customers networks.
■ Consults with project management to develop appropriate technical solutions.
■ Working with project team to define the technical requirements of the project.
■ Presenting solutions in written or oral reports.
As implementation
■ TrendMicro products (office scan, Scan Mail, server protect, AV for VMware environment)
■ Install and configure Fortinet Firewalls
■ Install and configure Hardware - switches, Servers (HP, Dell, IBM)
■ Implement and manage Security Products (vulnerability scanner, Single Sign on, anti-threats solution)
■ Review, evaluate and Implement Domain polices
■ Involved in Penetration testing process.
■ Install and configure WSUS system and manage the patching updates for 800 PCs
■ Evaluate and implement Enterprise Single sign-on (Evidian) with fingerprint device for ERP solution oracle and with FileNet archiving solution and windows with multilanguage
■ Managing VMware VDI voting solution (monitor, backup and changing permissions)
■ Microsoft Exchange installation and migration
■ Microsoft Active directory installation and migration
■ IBM Server protect (IDs/IPs)
■ FortiGate's firewalls
■ Trend Micro Anti threats (Office Scan Server, Control manager and scan mail)
Computer Science