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Mohamed  Adam, Customer Support Executive

Mohamed Adam

Customer Support Executive·Dopay

Egypt

High school or equivalent, Accounting

Work experience

Total years of experience: 22 years, 4 months

Customer Support Executive

September 2016 - Present

Dopay

Cairo, Egypt

September 2016 - Present

Company industry:
Financial Services
Job role:
Customer Service and Call Center

Collection representative

November 2010 - June 2016

Vodafone-Egyp

Egypt

November 2010 - June 2016

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

support representative

January 2008 - January 2010

Vodafone-Egyp

Egypt

January 2008 - January 2010

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer service representative

January 2005 - January 2008

Mobile Number Portability

Cairo, Egypt

January 2005 - January 2008

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer service representative

March 2003 - January 2005

Vodafone-Egyp

Egypt

March 2003 - January 2005

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Ain ShamsUniversity

May 2001

May 2001

High school or equivalent, Accounting

Egypt

School Omar Ibn El-Kattab Language Schools

May 1997

May 1997

High school or equivalent, High School

Egypt

Skills

Customer Service Skills
Expert
Customer Service Skills
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Leadership
Expert
Leadership
Expert
Analytical Skills
Expert
Analytical Skills
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
NETWORKING
Expert
NETWORKING
Expert
PRESENTATION SKILLS
Expert
PRESENTATION SKILLS
Expert
QUALITY
Expert
QUALITY
Expert
ANALYTICAL SKILLS
Expert
ANALYTICAL SKILLS
Expert
BUSINESS ENGLISH
Expert
BUSINESS ENGLISH
Expert
BASIC
Expert
BASIC
Expert
ACQUISITIONS
Intermediate
ACQUISITIONS
Intermediate
Customer Service Skills
Expert
Customer Service Skills
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Leadership
Expert
Leadership
Expert
Analytical Skills
Expert
Analytical Skills
Expert

Languages

Arabic

Expert

English

Expert