مساعد مدير
الشايع
Total years of experience :18 years, 8 Months
Current job
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Al Shaya Group : Kuwait
( start in H&M )
Current in American Eagle outfitters
Supervisor (BOH)
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EXPERIENCE
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Mazaya Group : Egypt
Assistant Store manager - Orchestra Branch Kids & Etam lingerie
Al Hukar Co. ( GAP) : Egypt
CAREER SUMMARY
Opening GAP Mall of Arabia & Sun City Mall Cairo - 2012
• Involved in the hiring of staff, organizing training and the induction process
• Experience of working long hours to provide assistance in the marketing and promotion of sales
• Assisting with the sales and management team, communicating with both
• Successfully calculating sales and budgets
• Experienced in resolving customer enquiries and complaints
• Resolving staff issues
• Responsible for the overall wellbeing of staff, being the first point of contact to resolve any issues
• Organizing of staff rotes, working out staff hours and fair distribution of hours
• Covering for staff leave, often working extra hours at very short notice
• Providing excellent product knowledge to staff and customers
• Ensuring targets were met and recorded daily
• Ordering of items and keeping up to date with new products and the appropriate promotion of such goods
• Basic HR duties, dealing with staff leave; maternity cover; recruitment processes
AL YASHMAC FASHION : WWW.ALYASHMAC.COM -
85 and 6 branch factories in the United Arab Emirates, Qatar, Saudi Arabia, Egypt, India, and production lines in China and more than 5000 employees working in the field of women's fashion, women's bags, women's perfume
Assistant Store Manager, 2009 to 2011
Duties
• Ensuring the branch provides the best possible Customer Service, through effective communication between staff and customers and by promoting a positive attitude to the Company's Customer Care Policy.
•Ensuring all customer complaints are handled efficiently.
•Maximizing branch profit and motivate the team to achieve all branch targets.
•Increasing sales by ensuring the team use effective selling techniques.
•Increasing sales of add-ons and to maximize commissions earned.
•Taking responsibility for maximizing the local impact of the Company name through effective window displays, local advertising and promotions.
•Promoting a positive team spirit and recognize team and individual contributions, using staff recognition forms.
•Recruiting appropriate and competent branch personnel with HR assistance.
•Ensuring the branch is adequately staffed at all times, using a managed roster system and effective holiday planning
•Providing continuous on the job training for all staff, with the help of other senior branch team members, to prepare staff to receive training and to evaluate training provided, to ensure it is effective.
2.CAIRO INTERNATIONAL FILME FESTIVAL THIRTY SECOND SESSION IN CAIRO
www.ciff.org.eg
Cairo International Film Festival is an annual film festival held in Cairo in Egypt. It was established in 1976 and is the first international film festival held in the Arab world, this festival is considered one of the most important eleven festival in the world.
The international festival honoring the many stars of the Worlds, including Marcello Mastroianni, Catherine Dinf, John Malkovich, Nicolas Cage, Morgan Freeman, Bad Spencer, Gina Lollobrigida, Oornela Muti, Sophia Loren, Samuel L. Jackson, Claudia Cardinale, Victoria April, Elizabeth Taylor, Shashi Kapoor, Alain Delon, Greta stratosphere, Peter O'Toole, Christopher Lee.
Supervisor - November 2006 - until July 2009
Responsible for communications of foreign delegations and receiving delegations and organizing display in the center of artistic creativity and organize delegations to attend by Date