Automobile Service Advisor
Automiraj Group of companies
مجموع سنوات الخبرة :6 years, 2 أشهر
*Improved Customer Satisfaction: Delivered exceptional customer service by addressing customer concerns, providing diagnostic reports, and offering detailed quotations. Ensured customer satisfaction by overseeing quality checkups and test runs, resulting in positive feedback and repeat business.
*Streamlined Service Operations: Took charge of the quick lube service
and running repair section, optimizing efficiency by performing visual inspections during service to educate customers about vehicle maintenance and potential issues. Implemented a systematic approach to job card opening, inspections, and repair instructions, resulting in improved workflow and reduced turnaround time.
*Efficient Workshop Management: Managed the workshop system for breakdowns and technical support, ensuring prompt response and effective solutions. Gathered proper information from clients, provided transparent cost estimates.
*Skilled Maintenance and Repair Services: Oversee a wide range of maintenance and repair tasks, including lube services, braking system repairs, suspension system repairs, cooling system repairs, minor electrical repairs, and engine overhauls.