ICT Specialist
ICRC Sudan
مجموع سنوات الخبرة :9 years, 2 أشهر
Ensures ICT inventory is updated regularly and maintains adequate stocks levels.
•Ensures existing ICT infrastructure is functional.
•Ensures that global/country-level policies and procedures are implemented and followed
•Installs, updates and maintains IT/Telecom setup of all ICRC offices in Sudan.
•Performs ServiceDesk tasks assigned to him respecting deadlines and specified priority.
•Knows and follows procedures related to IT inventory and movements of IT materials and reports every change to the ServiceDesk (or substitute) and take necessary action to update the inventory.
•Installs, programs, adapts and maintains all professional ICRC Informatics equipment (computers, servers, printers, peripherals, internal networks, power systems, cabling, modem, connexions and internet facilities) respecting internal standards and procedures.
•Installs, programs, adapts and maintains all professional ICRC Telecom/Radio equipment (HF, VHF, UHF, Wave Mail, modems, antennas, cabling, power systems, batteries) respecting internal standards and procedures.
•Ensure that the services and platform are being re-actively
continuous 24/7 network supervision of all Zain SD Network nodes (Radio, Core, Transmission (DWDM, IP RAN, SDH) and segments.
•Providing 1st line O&M troubleshooting including accurate and timely problem remedy, escalation, and resolution of any failures in the shortest possible time and within set Reaction and Remedy Time targets applicable to various fault categories.
•Following up on remedial efforts, including vendor support were engaged through Zain SD Network Support Engineers, until closure of the Trouble Ticket or FO Shift Handover.
•Performing assessment, implementation, and review of change requests in accordance with change management processes
•Reporting and addressing without delay any deviations and anomalies.
•Completing shift handover to FO Engineer in Charge taking over the next shift, including a signed checklist with completed procedures, any observations of degraded network performance, status of any open Trouble Tickets.
•Managing and assisting contractors, who provide maintenance services on site.
•Ensure the compliance of policies and procedures in the customer care with the Information Security guides will be under your responsibilities.
•Monitor performance and ensure availability of Jinny's services such as SMSC, JMR, MMS, RTCG, JMAP, JFE, and RBT.
•Monitoring servers’ activities and utilization organization wide (500+ servers)
•Creating Trouble Tickets (TT) for network and service functionality and to escalate within the department/group as well as to the Back
Office units/Third-party functions so that service layer may be maintained at specified level.
•Handling, from reception of request until Closure/Resolve incidents
•Report on relevant KPI’s in relationship to agreed levels.
of day-to-day monitoring and analysis of network statistics and KPIs to ensure maximum network performance and service availability.
•Investigating and escalating performance issue in BSCs, RNCs and Core to concerned department.
•Extract data from system and preparation of daily, weekly, and monthly network KPIs report, outage reports, Link utilization report, Traffic reports, Processor/Board utilization reports.
•Data analytics: handle all requests from different stakeholders (management, technical or commercial teams ) that is included in our probing systems data bases and reflect it back in an insightful way to help decision making for all.
•Prepare and analyze special events services assurance reports.
•Working in multi-vendor environment by using network management tools such as:
•Huawei U2000, PRS, SDM, FM and PM
•Ericsson ENIQ and OSS (CITRIX, WINFIOL)
•SAP Business object.
Radio Node (BTS) configuration operation, troubleshooting and Maintenance (Ericsson (2000, 3000, 6000) & Huawei BTS3900)
•BTS software and Hardware integration and commissioning.
•Microwave Transmission Link (Mini link E, Traffic Node, RTN) configuration operation, troubleshooting and Maintenance.
•Implementation, testing and commissioning of transmission systems (PDH/SDH) include Mini link E, Traffic Node.
•Upgrade & Downgrade for all Radio & Transmission equipment in the Site.
•Participating in the preventive routine Maintenance.
•VSWR Measurement. · Clearness all Radio & Transmission Alarms.
•Installation and commissioning of The External Alarm Controller & all Electrical sensors (High temperature sensor, Fire alarm sensor, Door sensor, Mains alarm sensor, Rectifier alarm sensor).
Grade: Second Graduation Project: Network Optimization in WAN, The project was on how to help a network administrator keep a network operating at peak efficiency using Ubuntu 10.0.4 operation system and ZIPROXY and Squid applications.