It help disk
Global Knowledge
Total years of experience :1 years, 8 Months
-Using Microsoft Hyper-v for supporting Microsoft courses in Global Knowledge and External Companies such as IBM courses support - governmental courses & private.
-Supporting more than 100 users at Global Knowledge MEA and Hawaii Company as outsource.
-Installing and configuring Windows XP, Windows 7, and Windows Vista, , making profiles, joining the pc to the domain, Installing windows updates, and making check list for every laptop/desktop.
-Installing applications: Symantec antivirus, MS Office, and every needed application.
-Installing, configuring MS Outlook mail.
-Troubleshoot system network accessing problems, including checking cables, wiring and network nodes.
-Adjusting Data Show and troubleshooting laptop and data show connectivity problems.
-Troubleshooting IP phone system connectivity problems.
-Microsoft Office 2003, 2007, 2010, 2013.
-Configuring and Administering Windows 7, windows 8.
-Troubleshooting wireless connection problem between the A D S L router and the user laptop/desktop, and making it secured.
meeting customers and listen to their questions and tell them which product is good and which product is not effective to them and Responsible for negotiating the best terms of services and critical materials needed for the operation make good relations with customers
listen to customers requirements and handle their problems and answering customers phone calls and trying to change the angry customer to satisfied customers and help them in a good way
Listening to customer and presenting appropriately to make a sale and solve their problems and suggestion the customer which place which s is good and which places is bad and the good hotels and which one is the best