Mohamed Ahmed, Cabin Crew

Mohamed Ahmed

Cabin Crew

Jazeera airways

Location
Kuwait - Hawali
Education
Bachelor's degree, Language & Translation
Experience
16 years, 9 Months

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Work Experience

Total years of experience :16 years, 9 Months

Cabin Crew at Jazeera airways
  • Kuwait - Hawali
  • My current job since May 2019

• Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends “Briefing” to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.
• Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times
• Administers first aid to passengers where necessary.
• Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.
• Welcomes passengers and assists in their boarding formalities.
• Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
• Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives

Marketing Manager at MeatChops
  • Kuwait - Al Kuwait
  • October 2017 to April 2019

Responsibilities:

• Managing all marketing for the company and activities within the marketing department.
• Responsible and delegate to solve all our brands trammels which is related to business development.
• Be involved in stock control and management.
• Developing and creating Service Standards and Sequence of Service.
• Being responsible for processing cash and card payment.
• Answering queries from customers.
• Receiving and storing the delivery of large amounts of stock.
• In Charge of Weekly Schedule.
• Responsible for customers satisfaction
• Maintaining and following the opening and closing procedures
• Sending financial reports to the top Management at the end of the day
• Managing and developing Delivery Center
• In charge to liaise with marketing agency to create delivery Packaging
• In charge of market research to get best prices

Call Center agent, Operations Officer, Customer Service representative at Taw9eel
  • Kuwait - Al Kuwait
  • January 2017 to August 2017

• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Ensure that operational activities are executed within timeline.
• Provide guidance to staff in resolving operational issues and problems
• Ensure resource assignment, work allocation, training development and performance assessment are completed in timely manner.
• Provide excellent customer service in order to build and maintain strong relationship with customers.

Senior Technical assistant at PC House
  • Egypt - Cairo
  • December 2014 to September 2016

Responsibilities:

• Troubleshooting software & Hardware problems and solve it.
• Installing & troubleshooting windows and mac applications.
• Perform installation, diagnosis and repair of all computers and laptops.
• Reballing BGA, GPU, All Kind Of Chipsets
• Be involved in stock control and management.
• Being responsible for processing cash and card payment.
• Answering queries from customers.
• Receiving and storing the delivery of large amounts of stock.

Document Control Coordinator at Itqan
  • Qatar - Doha
  • May 2014 to November 2014

Responsibilities:

• Manage and track company documents.
• Scan, image, organize and maintain documents.
• Copying, scanning and storing documents.
• Checking for accuracy and editing files, like contracts.
• Review and update technical documents.
• Create templates for future use.
• Retrieve files as requested by employees and clients.
• Manage the flow of documentation within the organization.

Senior Technical Assistant at PC House
  • Egypt - Cairo
  • September 2010 to September 2013

Responsibilities:

• Troubleshooting software & Hardware problems and solve it.
• Installing & troubleshooting windows and mac applications.
• Perform installation, diagnosis and repair of all computers and laptops.
• Reballing BGA, GPU, All Kind Of Chipsets
• Be involved in stock control and management.
• Being responsible for processing cash and card payment.
• Answering queries from customers.
• Receiving and storing the delivery of large amounts of stock.

Junior Technical assistant at Skynet
  • Egypt - Cairo
  • October 2008 to April 2010

Responsibilities:

• Troubleshooting software & Hardware problems and solve it.
• Installing & troubleshooting windows and mac applications.
• Perform installation, diagnosis and repair of all computers and laptops.
• Reballing BGA, GPU, All Kind Of Chipsets
• Be involved in stock control and management.
• Being responsible for processing cash and card payment.
• Answering queries from customers.
• Receiving and storing the delivery of large amounts of stock.

Junior Technical assistant at Laptop House
  • Egypt - Cairo
  • February 2006 to May 2008

Responsibilities:

• Troubleshooting software & Hardware problems and solve it.
• Installing & troubleshooting windows and mac applications.
• Be involved in stock control and management.
• Being responsible for processing cash and card payment.
• Answering queries from customers.
• Receiving and storing the delivery of large amounts of stock.

Education

Bachelor's degree, Language & Translation
  • at Mokatam Academy
  • May 2013

Language & Translation "English - Arabic"

Specialties & Skills

Adobe Photoshop
Marketing
Maintenance
Windows Networking
Customer Service
COMPUTER HARDWARE
A+ CERTIFIED
DESKTOP PC
DIAGNOSIS
DRIVING
LAPTOP COMPUTERS
MICROSOFT OFFICE

Languages

Arabic
Native Speaker
English
Intermediate

Hobbies

  • Football