Technical Support
Sutherland Global Services - Egypt
Total years of experience :6 years, 1 Months
Perform hardware and software installations, configurations, and updates as
needed.
Resolve technical issues in a timely manner using available resources within
the company.
Assist customers in using, configuring and integrating our products via
phone, chat, email, and screen share
Provides technical support identifying, investigating, and resolving users'
problems with computer software and hardware problems that are beyond theexpertise of Technical Support Representatives.
Managing multiple cases at one time.
Identify prospective customers, lead generation, and conversion.
Develops strategies to reach sales goals
Maintain contact lists and follow up with customers to continue relationships