operation assistant manager
Patchi
مجموع سنوات الخبرة :15 years, 5 أشهر
• Facilitated collaborative sessions with departmental leaders to strategize and implement monthly operational plans.
• Orchestrated production schedules to meet customer demands, proactively managing material shortages.
• Provided comprehensive administrative support for both workshop and office operations.
• Monitored and optimized internal production schedules in close collaboration with the management team.
• Coordinated and streamlined work orders across departments, ensuring efficient and effective production processes.
• Maintained meticulous inventory records and ensured the fulfillment of commitments.
• Directed material allocation, guided team activities, and optimized procurement strategies.
• Managed franchise orders across multiple countries, including Morocco, Oman, Uzbekistan, China, and Thailand.
• Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in case of shortages, to minimize negative impacts on the business.
• Develop an understanding of the customer’s needs and take action to ensure that such needs are met.
• Develop and implement technical project management tools such as plans, schedules, and responsibility and compliance matrices.
• Direct and support the compilation and analysis of technical source data necessary for product development.
• Direct availability and allocation of materials, supplies and finished products and receiving shipments.
• Direct team activities, establishing task priorities, scheduling and tracking work assignments providing guidance, and ensure the availability of resources.
• Direct and delegate the activities of the CSR staff to ensure complete and efficient customer service.
• Observe daily the service provided by the customer service team to ensure for a customer experience that is in accordance with the behaviors prescribed by the Key Drivers
• Assist in the development of the customer service team through observation and coaching regarding customer service.
• Take proactive role in the on-boarding and continued training of new customer service staff, as well as ongoing training for existing staff.
• Act as financial center resource personnel for CSR activity, answering questions and finding solutions to customer issues and financial center procedures.
• Deal quickly and efficiently with customer enquiries or complaints by phone, email or in person.
• Occasionally work antisocial hours to meet customers’ requirements, solve their problems and thus encourage future business.
• Proactively foresee possible delays or complications and plan strategies to avoid or minimize them.
• Ensure the accuracy of financial records for billing purposes, occasionally negotiating an alteration to the stated price or terms and conditions as compensation to VIP customers.
• Selling Vodafone products such as (laptops, mobiles, lines, USB data…etc)
• Handling customer complaints and providing customer service.
• Exceeding the monthly sales target achievement
• Following up on matters with internal departments
• Communicating with customers when necessary for any updates
• Briefing the team for new product knowledge
• Providing product knowledge and system training for newcomers