Deputy Head
Lyonnaise des Eaux de Casablanca - Suez Group
Total years of experience :27 years, 1 Months
Managing a team of 11 collaborators and a portfolio of 93, 783 customers.
Main mission :
* Ensures the proper functioning of the agency.
* Establish regular reporting, animates and develops the teams.
Managing a team of 3 collaborators.
Main mission :
* Prepare the monitor elements and analysis the exhaustiveness of the sales
* turnover and the whole of the receipts.
* Work out the reporting and the instrument panel customers.
* Carry out the internal control of the activity and audit engagement.
Managing a team of 15 collaborators and a portfolio 30039 customers.
Main mission :
* Improve the rate of cashing and of covering.
* Analyze the evolution of the portfolio and to put in place corrective actions.
* Establish a monthly reporting of the activity.
* Day before with the compliance of the procedures and the rules of security.
Managing a team of 4 collaborators and a portfolio of 3783 customers.
Main mission :
* ensure the follow-up and the covering of the precontentious portfolio.
* establish a monthly reporting of activity.
(4 years 1 month)
H2O Energies sarl
The management at halftime of a company specializing in the design and installation of
renewable energy solutions.
Main mission :
* Develop the business as well as on technical trading plan.
* Qualify human resources.
* Increase the annual turnover by 5%. (500 Kilo MAD in 2009, 580 Kilo MAD in
* 2010, 573 Kilo MAD in 2011),
* Diversifying the company's products and services.
* Improve market share.
Volunteer commitment
Managing a team of 2 collaborators
Main mission :
* Ensuring the proper functioning of hardware and applications.
* Train operators and users to IT solutions.
* Respond to technical service hardware repair requests.
* Resolve users's questions or problems in the areas of product functionality and technical
troubleshooting.
* Performs installs, moves, adds and changes as required.
Study and investigate user needs.
* Develop customer and technical computing applications.
* Implement, configure technical and customer solutions.
* Prepare the technical documentation and the user guide.
* Train operators and users to IT solutions.
99.57% of clients are served in the agency in less than 15 minutes (Goal: 100%).
* 88% of customers are satisfied with the quality of service. (Goal: 91%).
* 94.60% compliance with the response time for technical emergencies less than 4 hours. (Goal: 100%)
* 100% of the reports and indicators are prepared before the 5th of each month.
* 100% of the audit and internal control tasks are carried out according to the defined schedule.
* Achieve the outstanding bill collection rate (74% in 2012, 77% in 2013, 78% in 2014).
* Invoice collection rate at the due date is 85% with a goal of 82%.
* Invoice collection rate at 30 days is 96.13% with a goal of 95.5%.
* 100% on the availability and accessibility of IT resources available to users.
* 0.01% of client data migration rejections from DBASE V to Informix.
* 100% of users are trained and educated on business applications.
* 88% is the qualification rate of the database.
Among the computer applications designed and developed are:
* Portfolio Management.
* Payment of invoices, quotes and fees.
* Recovery of customers with unpaid bills.
* Management of water and electricity meter recovery and consumption analysis.
* Calculation of energy losses on the electricity grid.
* Management control.
As part of the associative commitment, the projects realized are:
* The establishment and the equipment of a Solidarity FabLab for young unemployed graduates.