Department head central cash office
Majid Al Futtaim Hypermarket.LLC
Total years of experience :17 years, 2 Months
• Conducting market research surveys to improve quality of sales and after sales service.
• Improving Customer Service through client feedback and complaints resolution.
• Inventory Management.
• Recruitment and Staff Training and Development.
• Helped in increasing profitability by reducing costs.
• Supervision of a staff of 70 representatives within the customer service department.
• Assisted in the development of new policies and procedures.
• Assisted in the training of new customer service representatives and associates.
• Prepared weekly sales reports for the sales team and sales management.
• Generated repeat business through successful client follow-up.
• Provided support to the sales team, ensuring all sales and service objectives were met.
• Responsible for customer service, duties included answering customer queries, problem solving and providing detailed information on new products.
• Generated repeat business through successful client follow-up.
• Decreased the turnover of staff by less resulting in reduction of costs and improved morale.