Mohamed Alabed

• Developing business relationships to expand the company’s product and solution reach
• Creating exceptional sales pitches to cross-sell different Unifonic software solutions
• Tracking activity, preparing and maintaining records for sales leads and account status in the Customer Relationship Management System (Hubspot)
• Identifying key decision-makers within the client portfolio and facilitating meetings to begin cross-selling and upselling
• Meeting the monthly software and channel targets determined by management
• Maintaining relationships and regularly following up with existing clients via phone and email to cross-sell and up-sell
• Keeping clients up-to-date with the latest products and sales information; renewing contracts with clients at set time intervals and maintaining clear client sale records in the database
• Resolving any issues and problems faced by customers and dealing with complaints to maintain trust
• Working with a multi-disciplinary team of colleagues to develop effective solutions and close plans for all qualified opportunities and drive their execution
• Developing cooperative closing strategies and tactics with sales management
• Ensuring you’re always up to date with the latest internal product developments.

• Troubleshooting and solving complex technical issues and communicating with vendors to help
resolve any problem.
• Executing day-to-day operations that are related to the companys products and services including but
not limited to reports, monitoring project performance, and issue tracking results.
• Providing in-depth training in areas of expertise, general product knowledge, and integration.
Ensuring the availability of technical infrastructure, systems, products, and services.
• Working closely with cross-function teams to build a consistent client experience and identify
opportunities for new product/feature development.
• Ensuring that communication flows internally and externally between different stakeholders at its best.
• Serving as a coach and trusted advisor to valued company clients. Establishing, documenting, and
communicating best practice processes and procedures for ongoing management and solving
operational problems and a database that has a tracking of all operations and documents, including
but not limited to the knowledge base, operations manual, marketing reports, processes, and
procedures.
• Looking after the implementation of project plans for current and new projects to achieve targets.

• Collaborating with management to set the goals and targets
• Make daily and monthly sales reporting and products inventory for the company
• Identify the most wanted products for the customers, and Helping set new projects and events
• Develope and execute a detailed business plan to manage and grow revenue
• Perform other duties as assigned by sales manager
• Acquiring new customer and managing clients relationships