Distribution Account Executive
MTN
Total years of experience :20 years, 3 Months
• Conducting regular coaching and performance management sessions to TPs sales man.
• Evaluate the performance of TPs.
• Guide the TPs team to achieve the target.
1. Deliver SIM / Airtime monthly target letters to assigned TP and submit back a singed copy by the TP (Target acceptance)
2. Daily visit to TP, Develop and retain relations with TP.
3. Identify and attend to specific TP needs, complaints and drive corrective actions to resolve problems.
4. Ensure stability of MTN investment via T’P by checking for stability of business requirement available with assigned T’P
5. Prepare T’P sales plan for achieving desired targets.
6. Follow-up TP orders and ensure for proper delivery of stock
7. Ensure proper stock be available in the market and with TP
8. Develop the market by expanding TP reach in new potential areas - (Market penetration and POS feeding)
9. Monitor daily, weekly & monthly sales performance report
10. Implement T’P daily sales report to the line manager
11. Prepare weekly tracking report for stock in channel
12. Ensure assigned target (Monthly & Weekly) achievement (100%)
13. Educate TP about commissions, pricing and increase awareness of company’s product
14. Communicating required information to T’P while maintaining necessary confidential
15. Prepare and follow-up daily, weekly and monthly Rep target
16. Ensure full commitment by selling in assigned area in all channel level (T’P & Rep)
17. Prepare Representative route card and ensure the daily selling activity done through route card
18. Ensure stability of product price in the market, and product mix sale via T’P Reps
19. Conduct trade shows via TP in assigned regions and new area launched
20. Prepare monthly route/visit plan and submit it to line manager for confirmation before end of previous month.
21. Supervise Direct Sales by TP.
22. Ensure collection of subscriber forms to be collected from POS
23. Perform Ad-Hoc duties assigned by management.
4. Develop & train TP direct sales team
5. Identify and attend to specific TP needs, complaints and drive corrective actions to resolve problems.
6. Prepare sales plan for TP to reach 100% targets.
7. Follow-up TP orders and ensure for proper delivery of stock
8. Ensure proper stock be available in the market and with TP.
9. Develop the market by expanding TP reach in new potential areas - (Market penetration)
10. Ensure stability of product price in the market, control cross border sales
11. Ensure assigned target achievement (100%)
12. Conduct trade shows via TP in assigned regions and new area launch
13. Educate TP about commissions, pricing and increase awareness of company’s product
14. Supervise Direct Sales by TP.
15. Ensure collection of subscriber forms to be collected from POS
16. Monitor daily, weekly & monthly sales performance report & submit to management
17. Visit POSs daily according to agreed route plan.
18. Increase POS foot print as per assigned targets, even spread of POS across assigned areas (Regions/ City/Area)
19. Ensure 1st feeding of the product via distributor of new POS and continues monitoring the stock availability /level on POS and (Distributor where applicable).
20. Report immediately to line manager if new POS not fed in appropriate time.
21. Penetrate new market and establish retail network in line with plan.
22. Distribute advertising materials and ensure visibility.
23. Collect the competitor information on the ground level of any activity and inform to line manager
24. Educate POS about commissions, pricing and increase awareness of company’s products.
25. Handle POS complaints.
26. Ensure collection of subscriber forms to be collected from POS
27. Maintain and update POS data region / area, Submit daily, weekly and per demands reports
28. Perform Ad-Hoc duties directed by management.
1 MTN Sudan Customer Care (Service Center Agent (2011 up to now)
Responsibilities
* Welcome the subscriber and inquire about purpose of visit.
* Able to handle complain, even when handling unpleasant customer.
* Provide the subscriber with requested information according to company policies and procedures.
* Research and resolve complex customer issues/inquiries that may require interpretation.
* Receive and transfer subscriber's complaints to the concerned person (if any)
* Accept cash for services received according to established procedures.
* Calculate total fee and count money, give change and issue receipt for funds received.
* Post transactions data to computer system or other approved means, review computer reports to ensure accuracy, adjust or correct errors.
* Balance cash drawer against receipts, document discrepancies, and issue a daily sales and payments report
* Report to the supervisor any alarming complaint, case and valuable information.
* Withdraw approved requested order from IFS & Physically.
* Check the distributor details & Delegate person.
* Deliver the goods to the distributor with stamped invoice generated from IFS & Send the original Doc. To finance & archive the hard copies.
* Participate on project teams as assigned.
* Responsible for the warehouse in the area where there is no supervisor.
2 MTN Sudan Customer Care (Contact Center Representative)(2006 - 2011)
Responsibilities
* Welcome the subscriber and inquire about purpose of call.
* Able to handle complain, even when handling unpleasant customer.
* Provide the subscriber with requested information according to company policies and procedures
* Provide customers with information that they need in professional way.
* Deal with customers complaints by providing direct solutions.
* Deal with customers complaints by forwarding to the complaints handling.
* Insure customers’ satisfaction.
3 I had work as supervisor of internet club. (2004-2006)
Responsibilities
• Supervising the financial issue.
• Supervising on the team work & make evaluation.
• Development & lunch the service.
4 I had work as network supervisor.
Responsibilities
• Setup the network (hardware & software)
• Maintenance & monitoring the network.
Training Course:-
• Business Etiquette Passage Professional Communication Skills (Peace Academy)
• Customer Relation Management Program (C.R.M) (International Center for Quality \{ I.C.Q\})
• Sales Techniques (International Center for Quality \{ I.C.Q\})
• Time & Stress Management (International Center for Quality \{ I.C.Q\})
Bsc Honor in Computer science from Sudan Open University
Diploma in information technology -Bayan College for science & technology 2001.