Facilities Manager
Join Venture Arab Contactor & Elsweedy Electronic
مجموع سنوات الخبرة :28 years, 1 أشهر
JULUS NYARERE HYDROPOWER PROJECT TANZANIA (NATIONAL PROJECT)
• Care of entire employees in the Camp. Manage the attendance, arranging transportation, conflict management, materials handling.
• Responsible for purchasing of necessary stocks for the camp.
• Responsible for complying with all the Government regulation and inspections at camp Responsible for all aspects of the internal soft services operations at the project.
• Day-to-day staff management, consultant and client liaison.
• Ambassador for the Project.
• Work closely with the consultant and client representative.
• Improve, enhance and manage all internal soft services tasks.
• Recruiting, training other staff.
• Manage the team of expatriates staff working at the camp and increase his motivation
• Responsible for requests made to the warehouse, as per the department’s request of stocking and stock checking
• Providing the requested stocks to the departments and deliver stock with the help of the company driver
• Keep Camps look clean, tidy, and should follow diligently the disciplinary rules laid out in his contract.
• Keep a record of the weekly activities report and sent it to the main office, with all documents.
• Fill the Local staff Timesheet and attendance register.
• Responsible for the effective cleaning of the kitchen, the dining area, and stores, in accordance with the Food Hygiene and Safety rules.
• Ensure that the laundry schedule is carried out accordingly, instructing the staff on how to use the various cleaning products on a daily basis, draw to their attention the safety procedures during use.
• Control the charge of subcontractors accommodations & meals back charge on monthly basis.
almost 6000 person
Pre- Opening
Manage oversees the entire day to day operation related to Hotel, managing the crew on board, budgets and achieving customers satisfactory to the standard.
Responsible about allover areas of service and presentation of all Hotel areas.
Ensure highest luxury delivery and smooth day-to-day operation in all guest service areas within Rooms Division including Reservations, hotel lobby, butler service and switchboard. Highly effective in handling guest feedback and ensuring highest levels of guest and colleagues’ satisfaction.
Ensure all guest satisfactions and guest reviews online (Trip Advisers - Booking.com…etc.) increase rating and ranking online
Business developments International & local Market
Achievements (Certificate of excellence from Trip adviser)
Duties & Responsibilities
• Ensure that operating costs kept to a minimum.
• Keep an eye on details to improve the quality of service by continuously being creative
• Answer small queries from Clients via Website.
• Research new market opportunities.
• Map out and discover potential customers and competitors.
• Perform any other duties as may be assigned by the Management
• Welcome all arrivals and greet farewell to all departures
• Check all outlets, back areas and offices
• Spot check the staff accommodation
• Overview general operation of Rooms Division
• Encourage Energy Saving
• Assist in the Sales and Reservation process of the resort if/when required
Renovation
Manage oversees the entire day to day operation related to Hotel, managing the crew on board, budgets and achieving customers satisfactory to the standard.
Responsible about allover areas of service and presentation of all Hotel areas.
Ensure highest luxury delivery and smooth day-to-day operation in all guest service areas within Rooms Division including Reservations, hotel lobby, butler service and switchboard. Highly effective in handling guest feedback and ensuring highest levels of guest and colleagues’ satisfaction.
Ensure all guest satisfactions and guest reviews online (Trip Advisers - Booking.com…etc.) increase rating and ranking online
Business developments International & local Market
Achievements (Certificate of excellence from Trip adviser)
Duties & Responsibilities
• Ensure that operating costs kept to a minimum.
• Keep an eye on details to improve the quality of service by continuously being creative
• Answer small queries from Clients via Website.
• Research new market opportunities.
• Map out and discover potential customers and competitors.
• Perform any other duties as may be assigned by the Management
• Welcome all arrivals and greet farewell to all departures
• Check all outlets, back areas and offices
• Spot check the staff accommodation
• Overview general operation of Rooms Division
• Encourage Energy Saving
• Assist in the Sales and Reservation process of the resort if/when required
Manage oversees the entire day to day operation related to Hotel, managing the crew on board, budgets and achieving customers satisfactory to the standard.
Responsible about allover areas of service and presentation of all Hotel areas.
Ensure highest luxury delivery and smooth day-to-day operation in all guest service areas within Rooms Division including Reservations, hotel lobby, butler service and switchboard. Highly effective in handling guest feedback and ensuring highest levels of guest and colleagues’ satisfaction.
Ensure all guest satisfactions and guest reviews online (Trip Advisers - Booking.com…etc.) increase rating and ranking online
Business developments International & local Market
Achievements (Certificate of excellence from Trip adviser)
(pre opening)
Lead and manage operations which is known for uncompromising quality in all services including Food and Beverage standards combined with world class accommodation facilities, Plan, organize, staff, direct and control the hotel and operate the hotel in the absence of the General Manager following internal, regional and standard policies and procedures. Develop maximum profits through cost and labor control; maintain the highest standard of services to the guests, including maintenance, Food & Beverage Department and cleanliness for the guests’ rooms and associated facilities; maintain the highest standards of security for hotel patrons and employees
(pre opening)
Monitor Front Office operation to ensure guests receive prompt, warm attention and personal recognition
Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget assist in the preparation of statistical, performance and forecast reports as necessary in order by following reservation department to facilitate annual budget and strategic plan preparation and provide management with marketing information.
(Pre-Opening)
Direct and coordinate the Rooms Division and coordinate with the Executive, Housekeeping to ensure that housekeeping procedures are established to maximize production as well as the Food & Beverage operations in conjunction with the General Manager to meet the daily needs of the hotel, including, but not limited to, staffing, forecasting, controlling, and supervision, regulate linen and housekeeping supplies and to ensure the cleanliness of the facility. Certify that procedures and controls are implemented for the laundry operation. Oversee departmental matters as they relate to federal, state and local employment and civil rights laws.
Pre-opening
Oversee the entire Front Office operation to maintain high standards to assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement and manage all front desk staff, bellman, guest relation, reservation and work schedules, policies, and procedures, monitor the appearance, standards, and performance of the Front Office Team Members, Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme to maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
• Handle all guest queries and requests
• Record all/any incidents that occur in the hotel, log and follow up with the Front Office Manager and/or Hotel Manager
• Ensure that all potential hazards are reported immediately, addressed and followed through to ensure issues rectified
• Know of all arrivals/departures and ensure guest names are used at all times
• Know the current availability situation at any given time, and also future availability
• Have complete knowledge of all hotel features and services including Food & Beverage outlets (menu, price range, promotions, opening hours), Business Center (facilities, charges), Spa/Gym (facilities, opening hours), etc
• Be familiar with all hotel room types, numbers, layout, locations, rates
• Be familiar with special packages, short & long-term promotions (hotel, outlets, spa), and pass on to Sales Department any possible leads which could develop into future business
• Know the hotel ethos to assist with site inspections when requested
• Manage up-selling opportunities, email capture and other Front Office initiatives
• Drive core values to positively impact both Employee and Guest Satisfaction scores
• Represent and/or assist Front Office Manager in all necessary meetings, as required, to ensure effective inter-departmental communication
• Maintain the ethos, brand integrity, core values and operational standards to ensure all Front Office areas are well maintained
• Liaise with Front Office Manager on all issues/feedback raised in internal and external reports, and Sterling guest surveys
• Ensure all Front Office work areas (front and back of house) and equipment are clean and well maintained, and report defective materials/equipment to Front Office Manager
• Monitor pre-registered arrivals and ensure all no shows are checked out and charged
• Meet and welcome regular and VIP guests
• Ensure Front Door entrance is covered at all times and bell staff are posted
• Ensure guest privacy and security, respecting confidential information and 100% compliance with Mondrian Doha confidentiality policy
• Ensure compliance with hotel credit policy and Standard Financial Procedures
• Undertake and complete any special projects, tasks or other reasonable request by Front Office and/or Hotel Manager, and be available for emergency call out
Hotel Management
Math Science
