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Mohamed  Ali Elsayed Mohamed, Project Coordinator

Mohamed Ali Elsayed Mohamed

Project Coordinator·Al-Mulhem Marble Co.

Saudi Arabia

Bachelor's degree, Bachelor's degree in Spanish philology

Work experience

Total years of experience: 10 years, 3 months

Project Coordinator

January 2024 - Present

Al-Mulhem Marble Co.

Jeddah, Saudi Arabia

January 2024 - Present

• Coordinating the lifecycle of marble installation projects.
• Supervising teams to ensure high-quality standards and timely execution.
• Communicating with clients, contractors, and suppliers to resolve project
challenges efficiently.
• Overseeing sales activities, negotiated contracts, and ensured client
satisfaction to drive revenue growth.

Company industry:
Civil Engineering

Customer Care Representative

January 2021 - January 2024

Concentrix Corporation

6th of October, Egypt Hybrid

January 2021 - January 2024

• Handled 250+ weekly customer inquiries via phone and email.
• Assisted customers with hotel, airline, and car rental bookings.
• Improved customer satisfaction score by 12% through personalized service.
• Suggested and implemented a more efficient call script, reducing call
handling time.
• Promoted company services and upsold travel packages, contributing to
increased sales.

Company industry:
Call Centers & Customer Care Outsourcing

Tour Leader & Operator

January 2017 - October 2020

Sun Pyramids Tours Agency

Cairo, Egypt

January 2017 - October 2020

• Organized and led tours inside and outside Egypt.
• Managed customer bookings and itinerary adjustments.
• Increased company revenue by promoting additional services and products.
• Handled sales of tour packages and optional excursions, boosting overall
profitability.

Company industry:
Tourism, Museum, & Cultural

Local Guide

January 2016 - January 2017

Amoon Gallery & Bazar

Cairo, Egypt

January 2016 - January 2017

• Assisted tourists in selecting souvenirs and cultural artifacts.
• Educated visitors on Egyptian history and art.
• Managed sales transactions and actively promoted high-value items to
maximize revenue.

Company industry:
Tourism, Museum, & Cultural

Education

Minia University

January 2020

January 2020

Bachelor's degree, Bachelor's degree in Spanish philology

Egypt

GPA (percentage): 78.8%

GPA (percentage): 78.8%

I earned a bachelor's degree in Spanish, which enabled me to master the language both academically and practically. Alongside my university studies, I completed several business administration courses, which helped me acquire additional organizational and management skills. Furthermore, my practical experience in customer service, tourism, and education has enhanced my ability to apply my academic learning in diverse work environments, giving me a strong blend of theoretical knowledge and practical experience.
View attachment

Skills

Galileo
Expert
Galileo
Expert
Sabre
Expert
Sabre
Expert
Amadeus
Expert
Amadeus
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Spanish translation
Expert
Spanish translation
Expert
Amadeus
Expert
Amadeus
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service
Expert
Customer Service
Expert
AutoCad
Intermediate
AutoCad
Intermediate
اللغه الاسبانية
Expert
اللغه الاسبانية
Expert
اللغه الانجليزية
Expert
اللغه الانجليزية
Expert
Leadership
Expert
Leadership
Expert
Deatils oriented
Expert
Deatils oriented
Expert
حل المشكلات
Expert
حل المشكلات
Expert
AIRLINE RESERVATIONS SYSTEMS
Intermediate
AIRLINE RESERVATIONS SYSTEMS
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MARKET ANALYSIS
Intermediate
MARKET ANALYSIS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate

Languages

English

Expert

Spanish

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Entrepreneurship
Diploma in Operatation Managment
Project Management Foundations
Project Management Foundations: Budgets

Hobbies and interests

كرة القدم - اللغات - السفر - ألعاب الفيديو - مشاهدة الأفلام