mohamed aljurf

• Coaching and Train Sales Promoters.
• Performs competitive market analysis reports.
• Create monthly sales reports for management.
• Follow up promoters scheduling, working hours and daily operations.
• Support the team in building excellent relationships with dealers.
• Identified issues, analyzed information and provided solutions to problems.
• Served customers and followed outlined steps of service.
• Supervised work of contracted employees to keep on task for timely completion.
• Increased customer satisfaction by resolving \[Product or Service\] issues.
• Exceeded goals through effective task prioritization and great work ethic.
• Drove operational improvements which resulted in savings and improved profit margins.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

May 2012, Feb 2013
Call Center Agent
X-Cite Al Ghanim


Company Industry: Selling Services
Job Role: Customer Service

• Answer inbound calls as well as assist customers who have specific inquiries.
• Making outbound calls to discuss products and services, appointment setting, data entry, tech support, dispatching and bilingual customer service.
• Build customer's interest in the services and products offered by the company.
• Provide professional customer service on the highest level
• Provide support on products & warranties claims.

May 2009, March 2012
Sales Associate - Sales Dept.
Midas Furniture Company


Company Industry: Selling Services
Job Role: Seller

• Oversee performance and resources to ensure sales achievements, customer service.
• Provide product knowledge to customers through the features of values and benefits of each product.
• Work with associates to achieve stores sales plan, strive to achieve individual sales plan.
• Be aware of current promotional items and the correct pricing.
• Checking quantities of goods in the showroom and in stock.
• Accountable for cash register operations all monies received daily, sales receipts and inventory and to protect these assets from either internal or external losses.
• Enforce and follow all company policies and procedures
• Performs related duties as required.