Mohamed almogtba عباس

Provide on-site support for end users’ IT equipment
-Be responsible for resolving or escalating customer reported Incidents and Service Requests assigned to them in the service desk tool.
-Create, document, and review work instructions to help deal with similar incidents and requests.
- Take full ownership of all open Incidents and Service Requests and update them on a daily basis as minimum.
-Provide Level 1 System admin end-user support on following technologies, Active Directory, Windows server 2012, Exchange, SCCM.