IT infrastructure Head
GET Group
Total years of experience :13 years, 9 Months
Heading Egypt Country Offices IT Team Infrastructure Setup as a HUB for GET offices and GET HQs in UAE
Datacenter Design as a turnkey solution for all proposed customer solutions (Enterprise level solutions)
Ensuring all Corporate IT services are running in compliance to ISO and CMMI requirements
Administering and Maintaining 2 Data centers in Egypt Locations as a primary site and secondary site for UAE shared services Management of All Datacenters Hardware Virtual Environment Management (Hyper-V) to avail production services per site plus urgent services replicas from other sites First and second Layers of security using (Juniper Datacenter Firewalls, Fortinet UTM, Sophos UTM) HP and EMC SAN storage management and administration LAN administration and monitoring (Cisco and Aruba switching) Domain Services administration (DC, DNS, DHCP, CA, Radius) Microsoft Exchange 2013 (M-box, Hub-Cas-DAG) in both Egypt and UAE File and Print Services Microsoft Cluster Management Lync 2013 administration (Backend-Frontend-Edge) Microsoft System Center Management and administration (SCOM, SCCM, SCVM, SCSM) for infrastructure management, software and OS deployment plus Hardware and Software inventory SQL services management Cisco Meraki access points administration IT Business Relationship management (Service Level Monitoring, IT Process Ownership, gathering new users’ requirement and conducting users satisfaction surveys) Technical Leadership for all sites IT staff Management and Leadership for IT service desk and admin engineers
Responsible for safe delivery of projects to schedule and cost
Manage Project Teams from project initiation through to Project completion.
Providing leadership to internal project teams and clients.
Manage the Project costs and create monthly reports, including profit and loss. Maintaining
customer relationship to achieve long term retention & satisfaction.
Reporting project progress to a project sponsors & senior management
Service Management
Risk Management
SLA Management
Services Portfolio and Service Catalogue Management
Service Availability and Incident Management
Service Lifecycle manager
Virtual envionment planning and implementation
SCCM strategy planning of implementation and deployment
Financial Management for Infrastructure (assets-projects)
Network Security Management
Network Topolgy Management
Identity, Messaging, Authentication and printing services administration
Antivirus and File Integrity and GFI administration
Backup operations supervision
Datacenter Management
Projects : Disaster recovery, Business Channels Launching, PCI Compliance, Surviallance, SAN
storage Replacement
1) Heading Technical support team and management of services management software
2) Delivery of All network and security solutions Network and Security monitoring and administration Administrating Voice servers and services
3) LAN, WAN, VPN administration
4) Active Directory, DNS, DHCP, File Servers, Printing Servers Administration and Management
5) MS Exchange and MS Lync administration
6) HyperV and VMware management and planning
7) Datacenter Administration (Servers, Enclosures, Storage and Racks)
8) Backup, Antivirus, GFI administration
9) Surveillance and Biometric attendance devices full administration and supervision
10) Windows (xp, 7, 8, 2003, 2008) Administration
11) Hardware (Desktop, Laptop, Server, Printer, Fax) prepare and repair tasks
12) Microsoft Office (2007.10, 13) troubleshooting and installation
front line full support for all end users
BSC of micro electronics and telecommunications