System and network Administrator
AGENA3000
مجموع سنوات الخبرة :6 years, 5 أشهر
- Project: Supervision Migration
o Monitoring the network infrastructure through EON (Nagios) and
Grafana to address issues before affecting production operations.
o Installation & configuration of Zabbix & Zabbix proxy.
o Migration of supervisions from EON to Zabbix.
o Testing supervisions in Preprod and Prod environments.
o Training the IT team on Zabbix supervision.
- Project: StatusPage
o Configuration of StatusPage.
o Creation of Zabbix supervisions for AGENA's web applications.
o Establishing connection via APIs between StatusPage and Zabbix to
display alerts on the StatusPage Dashboard and notify clients
- Project: Integration of ArchiveFactory
o Study of the application: architecture, services, cost, PRA.
o Configuration of the application on OVH VPS.
o Ensuring security (OVH firewall, Iptables, user access).
o Data backup via Borg backup.
o Data synchronization via Rclone in OVH Object Storage.
o Documentation (IP flows, network diagrams, standby guides).
- Ensuring operational maintenance of internal and client production platforms on
Windows and Linux operating systems..
- Administration of the Hitachi Content Platform object storage solution.
- Basic AWS administration: EC2 instances, monitoring, AMI images, IAM...
- Configuring and updating servers (300 VMs), networks, security equipment such
as firewalls (Fortinet, WAF), and EDR Sentinel One.
- User account management and access permissions to applications.
- Management of VM backups and restorations (VEEAM Backup)
- Handling anomalies based on internal requests (Redmine, Zoom).
- Management (creation, cloning, configuration) of Linux & Windows VMs in
Nutanix.
- DBs management; backup and restoration configuration (MySQL, PostgreSQL).
- Installing and deploying applications in production via Docker & Ansible
Project: Implementation of Support Tools
o Providing assistance to external users via Jira Service.
o Offering technical support to 90 users via Jira Software.
o Receiving client feedback through Sleekplan.
o Drafting technical documentation via Confluence and establishing and
managing the knowledge base via Engage Bay.
- Project: Office365
o Implementation of the new Office domain & license allocation.
o Migration of the Office 365 domain (mailboxes, SharePoint, One Drive).
o Continuous monitoring and assistance to resolve post-migration issues.
o Management of Office 365 (Azure AD, SharePoint, Exchange...).
- Management of Ubuntu VPS in OVHCloud.
- Management and configuration of VMs in Microsoft Azure.
- Implementation of an ELK log system for micro services.
- Performance monitoring of servers and applications via Zabbix.
- Management of the VOIP platform: Cloud Call and Aircall.
- Management of the NoSQL Mongo DB database
- User management in the Bullhorn CRM.
- IT inventory management via OCS Inventory
Set up an open source identity and access management Keycloak
• Set up and configure K8S cluster via kubeeadm, ansible and vagrant
. Provide support to Smart Conseil employees
. Daily Monitoring Via Nagios
• Backups and restore Git, redmine Mysql & PostgreSQL Databases via crons
Project: DevOps
o Design and implementation of CI/CD pipelines to automate the
development, integration, and deployment processes for Générale
Assistance
o Configuration and management of platforms such as Jenkins,
Gitlab, and Artifactory for continuous delivery.
o Code tracking and management via Gitlab.
o Integration of Sonarqube for code analysis.
o Utilization of Docker Swarm for container orchestration, with
Portainer.
o Deployment of new features via Ansible.
o Application deployment on the Tomcat server.
o Continuous monitoring via Zabbix and Nagios.
o Tracking software bugs through Mantis BT and Redmine
- Providing on-site hardware/software technical support (Level 1, 2, and 3
incidents) via GLPI, MS Teams for over 100 users
- Ensuring security through the Fortinet firewall and Symantec antivirus.
- VM backup (Vsphere ESXI) using VeeamBackup.
- Management and administration of Active Directory & GPO.
- Management of NetApp NAS storage
- Implementation of an HAProxy Load Balancer for the GA website
- Management of the Issabel VOIP server + Asterisk phones.
• Install, configure and maintain of IT equipment (Printers, Scanners, desktops...)
• Issues tracking via JIRA
• Provide technical support to internal /external users and clients
. Installing and configuring hardware and software.
• Set up a PXE boot server to deploy Windows OS
• Creating GPOs & Users management via AD and Office365 (Teams, Outlook,
Skype entreprise, office)
• Anti-virus server Kaspersky server 10 Administration
. Basic CISCO Switchs configuration
• Maintaining and troubleshooting computer peripheral devices
. Provide remote via (Skype, Teams) /onsite support to the travel agencies
. Inform the new clients about the new products functionnalities and updates