customer service executive
Al borg medical laboratories
مجموع سنوات الخبرة :20 years, 11 أشهر
Answer incoming calls and respond to customer’s emails
Scheduling appointments in a professional and timely manner
Selling and marketing for products
Follow up customer call when necessary
Provide product and service information to customers
• Development, implementation, and monitoring of a coherent and effective business plan to deliver and exceed country sales targets within a defined budget.
• Coaching, developing, directs, and Sales Representative policies and activities for their areas.
• Achieving budgeted sales target through development of a business vision that translates into both short and long term plans, utilizing tactical and proper field activities.
• Selling a full product line of offerings, maintain accurate customer information, and handle other related duties as assigned.
• Ensure that all personal, team and business expenses are controlled and monitored against budgeted limits.
• organising appointments and meetings with community and hospital-based healthcare staff.
• identifying and establishing new business.
• negotiating contracts.
• demonstrating or presenting products to healthcare staff including doctors, nurses and pharmacists.
• undertaking relevant research.
• meeting both the business and scientific needs of healthcare professionals.
• maintaining detailed records.
• attending and organising trade exhibitions, conferences and meetings.
• managing budgets.
• reviewing sales performance.
• writing reports and other literature.
• Managed hospital and medical centre accounts.
• Worked with team managers to create effective business plans for increasing sales in particular areas.
• Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest medicines launched.
• Planned work schedules on weekly and monthly basis with the help of sales team involved in different areas; discussed future targets with each area’s sales manager.
• arranging appointments with doctors, pharmacists and hospital medical teams, which may include pre-arranged appointments or regular 'cold' calling;
• Making presentations to doctors, practice staff and nurses in GP surgeries, hospital doctors and pharmacists in the retail sector. Presentations may take place in medical settings during the day, or may be conducted in the evenings at a local hotel or conference venue;
• organising conferences for doctors and other medical staff;
• building and maintaining positive working relationships with medical staff and supporting administrative staff;
• Managing budgets (for catering, outside speakers, conferences, hospitality, etc.);
• keeping detailed records of all contacts;
• reaching (and if possible exceeding) annual sales targets;
• Planning work schedules and weekly and monthly timetables. This may involve working with the area sales team or discussing future targets with the area sales manager
• Performed as a link between pharmaceutical company and doctors, pharmacists and hospital teams
• Specialized in hands-on knowledge/experience in scores of medicine/medical devices and addressed medical professionals’ questions convincingly.
• Worked independently and as a team to generate professional meetings with health-care professionals in order to sell medicinal products.
• Set up conferences and seminars for doctors, medical staff and professionals so that this information could be relayed optimally
• Promoted and presented company’s pharmaceutical/medical-device products at hospitals, clinics and pharmacies.
• Cold calling potential customers and selling the banking products.
• Researching the target market and finding companies to target.
• Attending meetings with potential customers and closing sales.
• Building a sales pipeline to ensure a constant stream of sales.
• Working to monthly sales and revenue targets as set by the sales manager.
• Progressing towards activity targets set by the sales manager.
• Entering all required data for sales onto the bank system.
• Creating invoices and sending out to customers following a sale.
• Updating the CRM and inputting information on customers.
• Following up with past customers and cross selling products.
• Providing assistance to other members of the sales team.
• Following up on leads generated by other departments.
• Investigating and resolving queries from customers.
BA degree, in Social work – Mansoura University Egypt
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