OPERATIONS EXECUTIVE - IN CHARGE
Al Maha Petroleum Products Marketing Company
Total years of experience :9 years, 3 Months
• Monthly reconciliation of fuel loading report between company and refinery
• Ensure HSE standards are maintained in company controlled areas of dispatch operations
• Regular inspection and follow up with the HSE requirements
• Plan and assist the QHSE department in vehicle inspection
• Communicate and solve the HSE violations inside the refinery areas
• Plan and conduct the HSE toolbox talk
• Analysed data for trends, prepared forecast and advised clients on how to improve the assets
• Registration of client's data in company and refinery
• Preparation and submission of monthly shortage and spillage report
• Improved customer relationship through enhanced response time, speedy issue resolution, professional engagement and effective communication
• Assists in the KPI scorecards of the dispatch team
• Planning of the annual leaves and shift roster for the dispatch team
• Proper management and utilization of available clients.
• Supported team members by sharing tools, templates, and databases for effective team collaboration and knowledge sharing, offering additional training as required.
• Worked with various teams to address operational challenges and find solutions.
• Managed and maintained comprehensive documentation for operational processes.
• Supervised daily operations, acting as point of contact for any queries.
• Composed and submitted status reports to management.
• Follow up with the IVMS and Abloy lock reports of the shortage cases.
• Investigated and resolved issues with transport services.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Led and coached team members to meet performance targets and deliver operational excellence.
• Monitored fuel supply properties to ensure fuel meets customer specification and executed off specification protocols promptly where necessary.
• Proper documentation of PDN, Bill of Lading and TPF of the shipments.
• Make sure the given orders are correctly supplied to the respective customers.
• Assisting customers for quality and certificate inquires.
• Informing customers about the delivery plan and delivery details.
• Follow an established procedure for preparing a transport route and off-loading plan.
• Ensure appropriate data entry of all field orders.
• Proper documentation of Safe Journey Plans.
• Proper diversion of shipments and documentation of diverted shipments.
• Supervision of dip calibration of the tankers.
• Ensure bill of lading of shipments are updated in M Files.
• Answered calls promptly, resolving or escalating issues to maintain client satisfaction.
• Kept accurate files and documentation in line with company-established standards and regulatory requirements.
• Answered queries relating to products and deliveries.
• Made time-sensitive decisions to keep transport services running on-time and meet objectives.
• Notified customers regarding availability, status, and shipment date.
• Fielded inquires from customers, answered questions and promoted available services.
• Responded to emergency and non-emergency calls and recorded important information.
• Managed transport schedule for on-time delivery and optimised use of available resources.