Sr. Billing QA Specialist
Etisalat
Total years of experience :13 years, 4 Months
· Provide first line support for BSCS staging Environment.
· Provide SQL administration for BSCS Staging Environment.
· Prepare billing, rating, provisioning and customer care test cases for the UAT.
· Manage communications with vendor during UAT activities for integration projects.
· Support UAT for billing issues, inquiries and fixing of detected defects.
· Administer operating systems, hardware, peripheral components, and maintain databases.
· Perform software installation, upgrades/patches, troubleshooting, and maintenance on UNIX servers.
· Developing UNIX Shell Scripts for automated tasks and uninterrupted Monitoring of all critical Jobs.
· Analyze and resolve diagnostic problems on Sun, HP-UX, and AIX systems.
· Support all concerned teams during launch of new entities (Exchanges) from testing phase till production.
· Maintaining Server health by checking Performance logs, disk space utilization and Events viewer.
· Check the service quality by coordinating a weekly / monthly meeting with the task officers for the enhancement process and automation.
· Quality of the DC operation team communications.
· SPOC of operation with support team to confirm the quality of operation manual from the operation point of view.
· Administrates the Shift tracker and share point.
· Audit the backup and media handling process and send weekly report (safe status, backup log, off-site).
· Responsible for Automation of all manual tasks handled by operation team as SPOC with AJS team.
· Manage all reported incidents and follow up on created TT, follow the escalation matrix in Case of SLA violation.
· Take overall responsibility of handling all global problems (Server down, Site not connected to network, Service outage, etc...) until they get resolved and minimize the impact on the target Service level.
· Working on several systems like data warehouse, Cordiant, CDC, platform integrity and other systems that operate on sun Solaris (UNIX), taking backups on sun system. Monitor the quality of different team activities according the defined quality standards.
· Resolve 90% of reported problems and follow up escalation with other support teams.