Senior sales account manager
Tehama towers ready mixed concrete ( TMIX )
Total years of experience :5 years, 11 Months
Duties:
Supported the Sales organization with business development needs, including pricing, proposal
generation, and prospect meetings.
- Monitored market trends and competitor activities to develop strategies to stay ahead. which
lead to increase sales by 60% .
- Created and delivered targeted marketing communications for customers and partners,
including informational materials, advertising, and promotional materials.
- Implemented a maintainable product vision and roadmap, aligning with evolving business
needs and enhancing operational efficiency by 70%.
- Conducted in-depth business reviews with clients, identifying and addressing concerns which
led to a 98% client retention rate.
-Managed the sales cycle from lead generation to deal closure, achieving 120% of assigned sales
targets.
- Developed and maintained relationships with key clients resulting in a 60% increase in repeat
business.
- Collaborated with cross-functional teams to create tailored solutions for clients, resulting in a
15% increase in customer satisfaction.
- Implemented new sales strategies and techniques, resulting in a 70% increase in sales revenue.
- Utilized Sales force CRM to track and manage sales activities.
- Generated creative, resourceful solutions and new business opportunities.
Championed ingenuity at all levels, fostering a culture of innovation and learning.
- Provided support and encouragement for innovative ideas and projects.
- Collaborated with internal teams (marketing, sales, product development) to meet client needs.
- Supported the Sales organization with comprehensive business development strategies,
resulting in a 25% increase in new client acquisition.
Conducted regular business reviews with clients to assess satisfaction, address concerns, and
identify upselling/cross-selling opportunities.
- Bridged communication between customer services and sales departments, improving service
response times by 30%
-Managed the sales cycle from lead generation to deal closure, achieving 105% of assigned sales
targets.
- Stayed updated with industry news, developments, and best practices.
- Led and mentored a team of account managers ensuring their success in managing client portfolios.
- Acted as the interface between customer services and sales departments.
Sold telecommunications products and services to individuals and
companies.
- Sold VoIP for corporate technology and communications systems.
- Built market position by developing and closing business
relationships.
- achieving sales target by 110% every month .
customers through cold calls, networking, and referrals.
- Leveraged the CRM system for prospecting and sales strategy.
- Booked and installed new lines/circuits/bundles/services to meet
monthly quotas.
Addressed customer complaints and escalated to management if necessary.
- Kept detailed records of customer interactions and managed customer account details.
- Followed company communication procedures and policies.
- Utilized technology to handle a high volume of calls.
- Ensured customers satisfaction and made follow up with customers which lead to achieving
NPS measurement by 90% every month.