Shop Supervisor
Chalhoub Group
Total years of experience :16 years, 0 Months
Follow all relevant Retail policies, processes and standard
operating procedures so that work is carried out in a
controlled and consistent manner.
Implement activities under minimal supervision.
Escalate complex problems to the Shop Manager to ensure
case/issue is closed efficiently and in timely a manner.
Build and maintain guest experience standards in order to
build strong loyalty.
Ensure consistency in customer service delivered and
handle all complaints.
Assist in the achievement of sales target allocated to the
store.
Follow all relevant Retail policies, processes and standard
operating procedures so that work is carried out in a
controlled and consistent manner.
Implement activities under minimal supervision.
Escalate complex problems to the Shop Manager to ensure
case/issue is closed efficiently and in timely a manner.
Build and maintain guest experience standards in order to
build strong loyalty.
Ensure consistency in customer service delivered and
handle all complaints.
Assist in the achievement of sales target allocated to the
store.
Sales Focus:
• To achieve the sales target by using advanced sales techniques and product knowledg
• Focus on selling and up selling
• Demonstrate depth of knowledge of Brands and products
Customer Focus:
• Build and maintain customer relationships in order to build strong loyalty
• Address customers' queries about products, prices, availability, product uses, and services
• Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers’ expectations
• Advise customers on product ranges best suited to their needs
• Demonstrate usage and benefits of various Brands and products.
Stock Replenishment:
• Ensure stock replenishment at all times
• Report stock shortages using the stock order form
• Ensure stock receipt as per set procedures
Sales Focus:
» To achieve the sales target by using advanced sales techniques and product knowledge
» Focus on selling and up selling
» Demonstrate depth of knowledge of Brands and products.
Customer Focus:
» Build and maintain customer relationships in order to build strong loyalty
» Address customers' queries about products, prices, availability, product uses, and services
» Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers’ expectations
» Advise customers on product ranges best suited to their needs
» Demonstrate usage and benefits of various Brands and products.
Stock Replenishment:
» Ensure stock replenishment at all times
» Report stock shortages using the stock order form
» Ensure stock receipt as per set procedures
Aside from merchandise, sales associates are also involved in setting up promotional displays, such as posters, mannequins, window displays, display cases, and general seasonal presentation materials. You know the kind: “On sale!”; “50% off!”; “New arrivals!” etc. Every once in a while, the store layout may change and the sales associates will assist in shuffling tables around.
Once all of the merchandise is ready to go, the promotional displays are up, and the store opens, the sales associate is in charge of maintaining the quality of the store’s presentation. This means monitoring and maintaining the inventory stock on the store floor by replenishing any emptying shelves with new merchandise. Customers will often move items around as they browse the store, and a sales associate must rectify this by reorganizing things so that customers aren’t hindered in finding what they’re seeking, or just to have a more pleasant shopping experience in general. Refolding clothes is a common example of this type of task for a retail sales associate
SLAES MAN responsible FOR SALES AND SUPPLY OF PRODUCTS.
recived ordrers and print and also recived money in cash or credit
Certificate in Customer relationship management
Omnichannel Customer
Bachelor in accounting