محمد عياط

INVOLYS | IT Support & Systems Integration Engineer January 2025 - Present

L2 Desktop Support: Act as the primary technical point of contact for 500+ users across institutional sectors (CNSS, AMMC, Agriculture), resolving hardware and software incidents within strict SLAs.

OS & Deployment: Execute full installation and configuration of Windows and Linux environments; perform "passation" (technical handover) to ensure end-user autonomy.

Network Troubleshooting: Diagnose and resolve complex connectivity issues, including VPN tunnels, server-link establishment, and SMTP mailing configurations.

Asset Management: Track hardware inventory and software licenses, ensuring all workstations meet corporate security standards.

Incident Management: Utilize ticketing tools to log, escalate, and resolve technical queries, reducing average ticket resolution time through proactive documentation.

ANIMAL PLANET / EKM | Technical Support & Web Integration Intern July 2024 - November 2024

Provided remote technical assistance for web application users, troubleshooting connectivity and browser-related issues.

Assisted in the configuration of mobile device profiles (iOS/Android) for corporate security compliance.