MOHAMED AZWAN

maintains the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise.

VIRTUSA PROJECT

Keep computer systems running smoothly and ensure users get the maximum benefit from them
install and configure computer hardware operating systems and applications.
Monitor and maintain computer systems and networks.
Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Replace parts as required.
Provide support, including procedural documentation and relevant reports.
Follow diagrams and written instructions to repair a fault or set up a system.
Support the roll-out of new applications.
Set up new users' accounts and profiles and deal with password issues.
Respond within agreed time limits to call-outs
work continuously on a task until completion (or referral to third parties, if appropriate).
Priorities and manage many open cases at one time
rapidly establish a good working relationship with customers and other professionals, such as software developers.
Test and evaluate new technology.
MacBook OS Installation and JAMF Configuration

Monitoring and maintaining networks and servers.
Upgrading, installing and configuring new hardware and software to meet company objectives.
Implementing security protocols and procedures to prevent potential threats.
Creating user accounts and performing access control.
Performing diagnostic tests and debugging procedures to optimize computer systems.
Documenting processes, as well as backing up and archiving data.
Developing data retrieval and recovery procedures.
Designing and implementing efficient end-user feedback and error reporting systems.
Supervising and mentoring IT department employees, as well as providing IT support.
Keeping up to date with advancements and best practices in IT administration.