Customer Service Executive
NEURON LLC
Total des années d'expérience :10 years, 6 Mois
Analyze customer’s complaints and recommend solutions.
Discuss with customers on telephone and provide information on the company’s products and services.
Record all conversations with clients with details of inquiries or complaints and action steps that were taken.
Understand the company’s insurance policies and products and be able to tell whether a policy covers a type of loss or not.
Call up customers who had previously called to complain to know if their challenges have been resolved and to ensure that they are now satisfied.
Take S.O.S calls from clients that have been involved in an accident, vehicle breakdown, or clients who need assistance with their vehicles and mobilizing help for such clients.
Communicate changes or adjustment in policies to clients.
Send newsletters, mails, and other forms of correspondences to customers.
Receive reports of claims and communicate reports of investigation to the clients
Answering queries
Monitoring status of calls upto the point of request closure.
Responsible for call registry
Follow up customer calls when necessary
Recognize, document and alert the Management of trends in customer calls.
Recommend process improvements.
Abide by Call Centre rules and regulations
Be familiar with the IVR system and other applicable software
Answer calls and respond to customers emails.
● Handle customer inquiries both telephonically and by email.
● Research required information using available resources.
● Manage and resolve customer complaints.
● Provide customers with product and service information.
● Enter new customer information into system.
● Update existing customer information.
● Process Complaints, forms and applications
• Attracts potential customers by answering their inquires and explain our services advantages.
• Maintains a good communication level with current customers & potential ones.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information
inter ship