محمد بهاء

 

Job Description:

-1. Specific Duties and Responsibilities

 

1.1 Reads Night Auditors Logbook for any instructions from the Income Auditor.

1.1 Checks the lost posting folio and transfers the charges, if any, to the correct folio.

1.1 Checks occupancy of the day.

1.1 Checks expected arrivals and departures.

1.1 Verifies guest beach vouchers are duly filled and serially controlled.

1.1 Verifies  the Front Office Cashier's audit with supporting vouchers, folios and Front Office system to check the following:

1.1.1 Cash folios are tallied with Fidelio cash.

1.1.1 City ledger folios are signed by the guest, and supported by LPO, charge slip and registration card.

1.1 , and split service charge and tax for room revenue.

1.1.1 Credit card folios and purchase slips are signed by the guest and tallies with each other.

1.1.1 All charge slips to the guest folio has the guest signature on it.

1.1.1 Paid out vouchers are signed by the guest, and front office manager on duty, with supporting vouchers.

1.1.1 Verifies if all rebates have proper explanations and approvals.

1.1 Approvals to be verified for complimentary rooms, late checkouts with no charges, and day use room charges.

1.1 Business call journal to be printed and checked to see that all long distance calls faxes are supported with Business Calls Authorization voucher.

1.1 Verifies guest ledger charges from Concessionaires (Mawal) with their summary and Front Office system.

1.1 Verifies room rate variance report.

1.1 Post room and tax for the day.

Prints ‘Revenue Report today Gross and Budget'

1.1 Print ‘Room Charge Report for the day', and tally service charge and tax for room revenue.

1.1 Print the following reports and tally with supporting vouchers, Visa Income, Marhaba charges, Miscellaneous Income, etc.

1.1 Split service charge and tax for telephone revenue, and tally total telephone units of Front Office system with Etisalat parallel printer.

1.1 Micros revenue to be exported to the Fidelio live data.

1.1 Runs pre-audit back up.

1.1 Runs file maintenance.

1.1 Runs night audit.

1.1 Prepares daily revenue report.

1.1 Prepare summaries of rebates, paid outs and business calls.

1.1 Releases Fidelio to all users after the night audit is completed.

1.1 Verifies P. M. Account Summary.

1.1 Verifies no shows and cancellations of the day.

1.1 Controls all revenue vouchers serially.

1.1 To log all discrepancies and important points that occurred during the night audit.

 2. General Responsibilities

 

2.2 To promote efficiency, confidence, courtesy and an extremely high standard of social skills.

2.2 To generally promote and ensure good inter-departmental relations.

2.2 To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.

2.2 To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.

2.2 To adhere to Company and Hotel rules and regulations at all times.

 

3. Occasional Responsibilities

 

3.3 To report any equipment failures/problems to the Maintenance Department.

3.3 To pass any maintenance requests to the Maintenance Department.

3.3 To participate in any Training/Developments schemes as recommended by senior management.

3.3 To assist the Duty Manager in any task outlined/detailed by him/her.

3.3 To comply with any reasonable request made by management to the best of your ability.