OSS BSS manager
Star Communications/CITY STARS/GPP
مجموع سنوات الخبرة :19 years, 5 أشهر
Principal duties and responsibilities:
• Managed the Full lifecycle of technology infrastructure systems.
• Provided technical direction and support for IT team and mentored there performance.
• Managed and supervised IT professionals and reviews their work.
• Reconstructed and processed technical procedures workflow and policies to achieve business continuity enhancements.
• Upgraded the systems and applications and improved functionality.
• Negotiated support level agreements with vendors to meet the target budget while ensuring the continuation and enhancements of services.
• Implemented backup, restore and disaster recovery plan.
• Formulated business requirements based on simulated workflow, user experience procedures and recommended system purchase.
• Analyzed and optimized business requirements and prepared RFP’s.
• Created a Preventive maintenance plan schedule and coordinated with other departments to avoid downtime.
• Supervised, reviewed and validated project deliverables, milestones and status monitoring for all stakeholders.
• Drafted technical guidelines and training documentations to be processed by IT team.
• Researched technology trends and constructed partnership with technology vendors.
• Managed incidents, defined root cause and implemented proactive plan to prevent future reoccurrence.
• Audited technical budget and ensured that it is well utilized towards enhancements and maximum efficiency.
• Created specifications approvals, acceptance criteria and final acceptance for all project phases.
• Supervised day to day operations and IT support tasks.
• Prepared application prototypes.
Principal duties and responsibilities:
• Installed, administrated, maintained, patched, upgraded, monitored and supported operating systems (Windows, Linux and UNIX) and oracle database.
• converted, operated and maintained services to visualization environment using ESXI and VSphere from VMware
• Operated and maintained operation for CIC system (Customer interaction center)
• Maintained DHCP, DNS services in addition to mail server.
• Upgraded Software and licenses for HP products (HP open view-network node manager, data protector, SMA)to the latest’s releases in addition to associated integrity server’s hardware.
• Supervised POS Tracker application
• Project scope: The integration between the commercial center backend and stores POS systems using consolidated detailed sales transaction to achieve the required business intelligence to analyze and market trend, customer’s interest, traffic and calculate revenue share percentages.
• Upgraded Infra structure hardware (Servers, backup Library and storage) for oracle E-business Suite and Microsoft services projects.
• Operated and ensured that the day-to-day activities are fully carried out properly to support the business activities at the highest levels of performance and availability.
• Inspected and traced systems behavior to predict and proactively resolve any performance bottle necks, before they impact the business using system activity reports and other system utilities.
• Analyzed systems and applications logs to identify potential issues
• Managed and installed associated new hardware deployments and defective parts.
• Handled all security requests and performing security audits to protect the system against intrusion
• Developed, created and improved disaster / recovery and backup / restore plans for all supported systems, databases and applications
• Drafted and created documentation, guidelines, policies and procedures
• Liaised with the line managers and project team members as appropriate, providing input and feedback to support and assist line management functions
• Managed and maintained hp MSL-5000 backup library
• Installed hp data protector software version 6 and created installation servers.
• Operated hp-EVA 3000 storage area network and administrated hp storage management appliance III
• Operated and maintained the Clustering Technology HP-Service guard for high availability and Oracle real application cluster (RAC) to ensure high availability and load balancing.
• Managed and operated CISCO PGW
• Administrated hp open view NETWORK NODE MANAGER.
Installing, configuring and supporting new hardware deployment and changing defective hardware parts.
Installing UNIX, Linux and Windows.
Applying operating system updates, patches, and any configuration changes.
Configuring raid technology and resizing of the UNIX file system on the disk (slots) if needed.
Administrating platforms and servers to ensure that the day-to-day activities required to keep the operating systems up and running are fully carried out properly to support the business activities at the highest levels of performance and availability.
Handling all security requests and performing security audits to protect the system against intrusion
Monitoring and trace systems behavior to predict and proactively resolve any performance bottle necks, before they impact the business using system activity reports and other system utilities.
Troubleshooting and providing service support in diagnosing, resolving and repairing server-related hardware malfunctions and software errors by analyzing system logs and error messages from operating system level, guardian process mode for HP-UX, LOM (lights out management)and prom for SUN OS by providing technical problem description and documentation as required for analysis and problem solving.
Preparing and maintaining documentation, policies and instructions, configuration, configuration changes and recording and detailing operational procedures and system logs.
Develop backup and system recovery plans for all supported system and applications to ensure high availability of systems and data security in disasters in addition to Performing periodic partial and full restoration exercises on test servers to ensure proper system backup, safety & integrity of systems and data.
Liaising with the line managers and project team members as appropriate, providing input and feedback to support and assist line management functions
Installing, upgrading Oracle software and application tools by configuring all prerequisites to ensure that all post installation tasks have been meet such as: kernel parameters, operating system packages, Oracle software owner system users profile, permission, . software base directory, memory and swap
Creating and configuring primary database structure (table spaces) and allocating system storage using options like file system or row devices which depend on planning for the future usage and requirements.
Maintaining database architecture, data structures, tables, dictionaries and naming conventions (OMF)to ensure the accuracy and completeness of all data master files.
Performing routine audits on the software by monitoring, optimizing performance and analyzing the logs to identify potential issues within database by resolving all problems specially unexpected errors and applying configuring changes or patches to avoid bottle necks or crashes to ensure the database availability.
Planning for backup and recovery of database by carrying on these activates using RMAN utility and maintaining the output on tapes
Implementing and administering database documentation, guidelines, policies and procedures
Contacting Oracle Corporation for technical support using the metalink
Hands on experience in managing and maintain hp MSL-5000 backup library in addition to hp data protector software version 6.
Creating and configuring installation servers for Microsoft windows, hp-UX and Sun Solaris.
Installing and configuring data protector clients for different platforms and ORACLE database client.
Responsible for developing disaster and recovery plans by creating scheduled backups (full/incremental) and recovery scenarios in case of emergency or disaster.
Hands on experience in managing and maintain hp-EVA 3000 storage area network in addition to hp storage management appliance III
Administrating and maintaining the Clustering Technology HP-Service guard for high availability.
Maintaining Oracle real application cluster (RAC) to ensure high availability and load balancing.
Principal duties and responsibilities:
• Developed and maintained a detailed knowledge of the functional requirements for the business needs.
• Created customized reports for Oracle Application using Oracle cooperation different tools.
• Maintained a high level of expertise in relevant areas, at present this includes: SQL Plus, PLSQL, Oracle Forms, Oracle Reports, Oracle Discoverer, Discoverer Administrator, Discoverer Plus, PLSQL, XML Publisher,
• Monitored project plans and progress in order to ensure timeliness of delivery.
• Responsible for implementing Oracle Application E Business Suite as a member of the team.
• Published small applications to serve the business needs using Oracle application express.
• Administrated Oracle Discoverer.
• Operated the technical Administration for Oracle Application E Business Suite.
• Administrated an open source CRM application (VTIGER).
• Provided IT support for the Oracle E-Business Suite to end users.
• Translated business requirements into technical requirements and detailed process flows.
• Assured proper documentation is maintained for all applications.
• Prepared Manuals for end users in native language.
• Provided thorough testing for all the modules, for integration between modules as well as for each separate unit.