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mohamed bedeir, Operations Team Leader

mohamed bedeir

Operations Team Leader·Transcore LP

United Arab Emirates

Bachelor's degree, English commerce ( Business Administration )

Work experience

Total years of experience: 14 years, 4 months

Operations Team Leader

August 2022 - Present

Transcore LP

Dubai, United Arab Emirates

August 2022 - Present

. Meet with staff to discuss procedure adherence, proper job-specific techniques and performance
. Collaborated with management on departmental policies development and implementation
. Implemented work processes and safety standards meeting regulatory requirements
. Planned, scheduled and assigned work activities for personnel
. Documneted daily operations activities in data base
. Oversaw staff development, training and performance management

Company industry:
Other Business Support Services
Job role:
Management

Islamic Finance

May 2021 - July 2022

ADIB

Dubai, United Arab Emirates

May 2021 - July 2022

conducting presentations
creating monthly action plans
handling finance internally and externally
reaching monthly target
implement bank policy firmly
gaining customers’ trust
organizing time
multi tasking
working under high pressure
solving hard equations
convincing customer with the most suitable options

Company industry:
Islamic Banking
Job role:
Sales

Senior Retail Sales Executive ( Assistant Branch Manager)

June 2015 - April 2021

Etisalat

Dubai, United Arab Emirates

June 2015 - April 2021

Having more responsibilities
Responsible for cash handover
Responsible for logistics
Creating reports and schedules
Motivating staff and making competitions
Implementation of policy and procedures
Attending meetings and reflect postivity

Company industry:
Telecommunications
Job role:
Sales

Retail sales excutive

February 2013 - June 2015

Etisalat Egypt

Alexandria, Egypt

February 2013 - June 2015

- Achieving my individual Sales monthly target.
- Ensure high level of quality and accuracy in the daily work.
- Enhance after selling service & provide total customer satisfaction.
- Handle customers’ inquiries and provide solutions to their problems.
- Sell Etisalat products and services and ensure proper collection of required documents.
- Promote handsets and accessories.
- Ensure compliance to policies & procedures.
- Positive and effective involvement in implementing the retail plan.
- Prepare reports including briefing, daily activity, closing sheet & follow up.

Company industry:
Telecommunications
Job role:
Sales

sales representative (indoor)

February 2012 - February 2013

Al Madaen Misr

Alexandria, Egypt

February 2012 - February 2013

- Provide good client servicing.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Listening to customer requirements and presenting appropriately to make a sale.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Company industry:
Real Estate
Job role:
Sales

Education

Alexandria University

May 2010

May 2010

Bachelor's degree, English commerce ( Business Administration )

Egypt

GPA (percentage): 75%

GPA (percentage): 75%

Graduated from Alexandria University, faculty of commerce, English department, business administration (2009/2010)

El Zahraa Language School

June 2006

June 2006

High school or equivalent, High school

Egypt

GPA (percentage): 95%

GPA (percentage): 95%

- High School: El Zahraa Language School (2005/2006)

Skills

Energetic and self motivated
Expert
Energetic and self motivated
Expert
Excellent communication and leadership skills
Expert
Excellent communication and leadership skills
Expert
Problem Solving
Expert
Problem Solving
Expert
Team Player
Expert
Team Player
Expert
Working Under Pressure
Expert
Working Under Pressure
Expert
Internet
Expert
Internet
Expert
Work under pressure
Expert
Work under pressure
Expert
Leadership
Expert
Leadership
Expert
Handling objections
Expert
Handling objections
Expert
operation
Expert
operation
Expert
MICROSOFT word
Expert
MICROSOFT word
Expert
logistics
Expert
logistics
Expert
WINDOWS
Expert
WINDOWS
Expert
negotiation
Expert
negotiation
Expert
operations management
Expert
operations management
Expert
Energetic and self motivated
Expert
Energetic and self motivated
Expert
Excellent communication and leadership skills
Expert
Excellent communication and leadership skills
Expert
Problem Solving
Expert
Problem Solving
Expert
Team Player
Expert
Team Player
Expert
Working Under Pressure
Expert
Working Under Pressure
Expert

Languages

Arabic

Native Speaker

English

Native Speaker

Training and Certifications

Certifications
Leaders of learning ( Harvard university)
Jul 2019
Leading & Managing people Course
Mar 2014
Top 20 Achievers Across UAE
Oct 2015
Best Achievers 2014
Dec 2014
Top 20 Achievers Across UAE
Nov 2015
Top 20 Achievers Across UAE
Sep 2015
Customer Delight Course
Mar 2013
Situational Self Leadership Course
Nov 2013
Effecting Retail Selling Skills Course
Feb 2013

Training
Marketing and Consumer Team
Vodafone
Jul 2008

Hobbies and interests

sports
travelling