Technical System Engineer/Incident,Problem,Change Management
Greif
مجموع سنوات الخبرة :24 years, 5 أشهر
Projects, Design, Project management, support.
10/2011 - Today Greif
(Brecht, Belgium)
∘ Technical System Engineer
Greif is an international company with over 100 locations all around the world. Through acquisitions and annexations they grow tremendously over the years. From a standardization perspective Greif chose to let al their employees work on a Virtual Desktop Infrastructure combination with XenApp and XenDesktop, Res Powerfuse. Also been traviling to Greif UK and other locations in Europe for best possible support. I have also been responsible for design deployement and managing the Exchange 2010, Lync 2010 and SharePoint 2010/2013 Enviroment within Greif.
Also worked on implemeting Dynamics NAV 2009 R2.
Also been working on different porjects for Greif see tasks for details.
Tasks:
• Solving OS/Hardware related incidents in Footprints;
• Managing the server park of 749 servers;
• Packaging software with APP-V 4.6 and 5;
• Implementing and managing new projects/products, i.e. Symantec End Point Protection 12.1.2, Dynamics Nav 2009 R2, Citrix Xenapp 6 and RES Powerfuse 2012, Symantec Back-up Exec 7.5, SharePoint 2010/2013. And the trouble shooting and documentation;
• Managing and checking the back-up environments in Tivoli TSM 5 and 6, Symantec Back-up Exec 7.1 and 7.5, including the monthly Disaster recovery tests;
• Creating and managing GPO’s and Group Policy Preferences in Windows 2003, 2008 R2 and 2012;
• Promoting en Demoting Domain controllers;
• Setting up WDS with Windows 7 and ESXi 4 automated deployments (setup of wds to deploy the ESXi 4 hosts as wel the workstations and laptops);
• Managing and troubleshooting the Citrix MetaFrame 4.0/4.5 server farm of 35 Citrix servers;
• Patching servers with Altiris and WSUS;
• Installing new clients and servers through Altiris;
• Monitoring and troubleshooting Windows servers through Solarwinds;
• Managing the BlackBerry Enterpise 5, 10 servers
• Managing TMG 2010
• Managing/troubleshooting Citrix Xenapp 5 and 6;
• Deploying and managing new servers in Vmware Vsphere ESXi 4 and 5;
• ‘On sight’ solving of hardware problems for IBM, CISCO UCS and APC;
• Installing and configuring new ESXi 4 and 5 hosts;
• Ordering new hardware software;
• Incident Manager: Managing the incidents and making sure the correct person handlings where also was responsible for keeping the Service Desk technicians up to date and giving them advice;
• Designing and implementing a new SQL 2008 R2 Clustered; Environment on 2 IBM X 3690 X5 Series;
• Implementing and managing Lync 2010;
• Creating Luns and Volumes with IBM N-Series N6240 (NetApp)
• Writing user and system documentation as well user training.
Used software:
Exchange 2010, Windows XP, 7, Active Directory, GPO, WSUS, IIS6, IIS7, IIS7.5, SQL 2005, 2008, 2008R2, VMware (VI3, vSphere 4 and 5), Windows Server 2003, 2008, 2008R2, Backup Exec, SharePoint 2010/2013, Symantec End Point Protection Manager 12.1.2, Exchange 2010.
Used hardware:
Cisco UCS B-Series, C-Series, E-Series, , IBM N-Series Storage N6240 (aka NetApp), X-Series, DS3524, APC Smart-UPS
Used methods:
ITIL, Prince 2.
04/2011 - 10/2011 Unipartners
(Rumst, Belgium)
∘ Technical IT Consultant
Mainly project based work for clients. For example: implementation and management of Microsoft Exchange 2010 for our client BNP Paribas for over then 40.000 mailboxes that had to be migrated form Exchange 2003/2007 into 2010 and the deployment of Exchange 2010 in a DAG environment.
Tasks:
• Solving OS/Hardware related incidents in Remdy, Topdesk and HP openview/SD;
• Managing server parks of different clients;
• Implementing and managing Exchange 2010 sp1, Forefront 2010 Protection for Exchange and Forefront TMG. And the trouble shooting;
• Managing and checking the back-up environments in Back-up Exec, DPM, Commvault Simpana 9, including the monthly Disaster recovery tests;
• Creating and managing GPO’s and Group Policy Preferences in Windows 2008 R2;
• Promoting en Demoting Domain controllers;
• Installing new clients and servers through SCCM 2007;
• Monitoring and troubleshooting Windows servers through Scom;
• Patches per WSUS;
• Managing Citrix Xenapp 5 and 6;
• Writing user and system documentation as well user training; Implementing and managing new servers in Vmware Vsphere;
• ‘On sight’ solving of hardware problems for HP Blade servers;C3000, and Proliant DL-Series servers and Dell R-Series.
Used software:
Exchange 2010, Windows XP, Vista, 7, Active Directory, GPO, WSUS, IIS6, IIS7, IIS7.5, SQL NT4.0, 2005, 2008, 2008R2, SCCM, VMware (VI3, vSphere 4), Windows Server 2003, 2008, 2008R2, Commvault Simpana 9, DMP, Backup Exec, Bitlocker, et cetera.
Used hardware:
HP Blade servers C3000, the C7000 series and the IBM X-Series.
Used methods:
ITIL, Prince 2.
10/2010 - 04/2011 Smurfitkappa
(Etten-Leur, the Netherlands)
∘ Technical system engineer
Daily management of the server park. Together with 12 co-workers I was responsible for the support of 400 servers.
I was also responsible for designing and implementing SCCM 2007 project
Tasks:
• Solving OS/Hardware related incidents in TopDesk;
• Patching/upgrading/ Windows servers during maintenance window;
• Working with SLA/NONSLA;
• Solving incidents which occur as a result of changes and problems;
• Virtualizing physical machines to Vm’s;
• Performance monitoring and researching (SCOM/w2k/W2K3/W2K8);
Performance monitoring through Windows Performance monitor and Scom;
Analysing the data retracted from the performance monitoring;
Giving advise based on analysed data;
• Maintenance of Dell and HP Hardware;
• Implementing DPM, Veeam ISCSI back-up environment;
• Designing and implemitngin SCCM 2007
• Disaster recovery;
• Daily back-up check through Back-up exec, DPM and Veeam;
• Promoting installation of Domain controllers;
• Managing the Exchange 2003/2007 environments;
• Writing user and system documentation as well user training.
Used operation systems:
Windows Server NT 4.0, 2000, 2003/2008.
Used hardware:
Dell PowerEdge 11G R710, HP ProLiant DL380/DL385/DL580/DL585/ G series.
Used software:
MS SQL 2000/2005, 2008, MS Exchange 2003/2007, MS Office 2003/2007/2010, Esx
3.5/VMWare vsphere 4, Mom, Scom, Sccm, McAfe Epo, Symantec Backup exec, DPM,
Veeam.
Used methods:
ITIL, Prince 2.
01/2009 - 09/2010 Atos Origin
(Arnhem, the Netherlands)
∘ Technical system analyst/Technical system engineer
In brief, I was responsible for the daily management of the server park. In addition, I was
concerned with several projects for which I delivered technical input. Moreover, I
handled the design and implementation. The department I worked for consisted of 60
co-workers who gave support to 3000 servers. Next to that, I was manager to 8 co-
workers of the datacenter. I was responsible for buying hardware and I made sure the
hardware was installed by datacenter personnel. Afterwards, I personally checked if
everything worked properly.
Some of the clients I worked for are Rabobank, Interpolis, Achmea Uvit those are
Banking- and insurance companies in the Netherlands and High school
of Amsterdam.
01/2009 - 09/2010 Atos Origin
(Arnhem, the Netherlands)
High School of Amsterdam
(Amsterdam, the Netherlands)
The high school of Amsterdam hired me from Atos Origin to help out with a XenApp
XenDesktop Project.
For a large area (40, 000 users) a renovated school in Amsterdam created a completely new environment which is based on HP Blades, XenServer, XenApp, XenDesktop. I was temporarily hired to test the SBC/VDI environment until the area can be transferred to a new (to be defined) management/support organization. The proceedings consists of updating, performing and making of the test scripts.
Tasks:
• Solving OS/Hardware related incidents in USD and Hpsd;
• Patching/upgrading/changing Windows servers during maintenance window;
• Working with SLA/NONSLA;
• Managing testing and implmenting Citrix Xenapp and XenDesktop;
• Giving support to the Development department in event of changes/implementations of new software/hardware;
• Clustering Windows servers with Microsoft clustering and EMC;
• Solving incidents that occur as a result of changes and problems;
• Virtualizing physical machines to Vm’s;
• Performance monitoring and researching (SCOM/HPSMART/IBM TIVOLI ALAMRPIONT/w2k/W2K3/W2K8);
Performance monitoring through Windows Performance monitor, Scom, IBM Tivoli;
Analysing the data retracted from the performance monitoring;
Giving advise based on analyzed data;
• Maintenance of Dell and HP Hardware;
• Implementing the Scom 2007 environment;
• Clustering of Windows 2003/2008;
• Datacenter management;
• Implementing and supporting of the Commvault 9 simpana San Back-up environment;
• Implementing of IBM Tivoli Storage manager San Back-up environment;
• Daily restores with Commvault, Windows Previous versions and Veritas;
• Writing and testing Disaster recovery plan;
• Daily back-up checks through Commvault, Veritas and IBM Tivoli;
• Writing user and system documentation as well user training;
• Stand-by services.
Used operation systems:
Windows Server Nt 4/2000/2003/2008.
Used hardware:
Dell PowerEdge M1000e Modular Blade Enclosure/ HP BladeSystem c7000,
Enclosure/HP ProLiant DL380/DL385/DL580/DL585/G series.
Used software:
MS SQL 2000/2005, MS Exchange 2003/2007, MS Office 2003/2007/2010, Esx,
3.5/VMWare vsphere 4, Mom, Scom, Sccm, Hpsd, Usd, Citrix, IBM Tivoli, McAfee,
Symantec, Commvault, Veritas, Netapp.
Used methods:
ITIL, Prince 2.
01/2003 - 12/2008 ICT SOLUTIONS
(Bergen op Zoom, the Netherlands)
∘ Network and system engineer
At ICT Solutions I managed 12 servicedesk co-workers. I took care of server park
management which consists of 500 Terminal servers and approximately 2500 Terminal clients, with approximately 40 co-workers.
Tasks:
• Managements of the Windows 2000/2003 Terminal environment. Responsible for dealing with all server related incidents, together with the application engineers;
• Back-ups and restores of central back-up environment (IBM Tivoli Storage Manager);
• Responsible for the DC’s and proxy servers at the offices (Support in case of physical incidents);
• Responsible for the profiles on the terminal servers (Windows 2000/2003);
• Managing and maintaining the printer servers, and solving printer problems (printers, printer queues, et cetera) within the Windows 2000/2003 environment;
• Incident management of work spaces at the office (Windows 2000 Pro/XP/Vista);
• Support and performance monitoring of the Terminal Servers;
• Giving support to the synchronization between PDA and Lotus Notes in combination with the Windows 2000/2003 Terminal server environment;
• Writing and documenting the management processes in order to address occurred incidents.
Used operation systems:
Windows 2000 Professional/XP, Windows 2000/2003 Server, Windows 2000/2003
Terminal Services.
Used software:
Active Directory toolkit, Windows 2000 Terminal Services, Tivoli Storage Hpsd, Citrix Metaframe 4.0 and 4.5.
01/2000 - 12/2002 Kemu/Vobis Electronics
(Roosendaal, the Netherlands)
∘ Salesman / Co-worker technical department
This was my first experience on the field. At this company I built pc's and small home networks. In addition, I advised customers, et cetera.
Tasks:
• Assembling and configuration of computers;
• Giving technical support to customers who are dealing with pc related issues;
• Establishing home networks for customers in order for them to share internet connections;
• Installation of software.
Technical Informatica at the Avans Hogeschool in Breda, the Netherlands
2005 - 2006 ICT Managing (level 4) at the Radius College in Breda • Including MCSE on Windows 2003 certification.
2002 - 2004 Managing co-worker ICT (level 3) At the Baroniecollege in Breda Including: • Cisco CCNA (semester I & II) certificate;