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Mohamed Bouaddi, Restaurant Supervisor

Mohamed Bouaddi

Restaurant Supervisor·Carbone Fine Dining Restaurant, Radisson Collection Mansard Hotel

Saudi Arabia

Bachelor's degree, literature and humanitarian Sciences

Work experience

Total years of experience: 12 years, 5 months

Restaurant Supervisor

January 2024 - Present

Carbone Fine Dining Restaurant, Radisson Collection Mansard Hotel

Riyadh, Saudi Arabia

January 2024 - Present

• - Delivered exceptional personalized customer service, ensuring elevated guest
experiences.
• - Coordinated event logistics including staff scheduling, venue setup, and safety
compliance.
• - Trained staff on service etiquette, upselling techniques, and customer service
standards.
• - Managed inventory and addressed shortages proactively. - Resolved guest complaints efficiently and professionally.
Company industry:
Catering, Food Service, & Restaurant

Food And Beverage Supervisor

February 2021 - Present

cope keef

Eastern Province, Saudi Arabia

February 2021 - Present

Recruit, hire, and train service staff, including hosts, servers, and bartenders.
Conduct performance evaluations, provide constructive feedback, and address
performance issues.
Train staff in service standards, product knowledge, and proper serving
techniques.
Foster a positive, inclusive work environment and encourage teamwork and
professionalism.
Ensure a high level of customer satisfaction by monitoring service quality and
addressing any concerns or complaints.
Interact with customers, provide personalized service, and handle special requests
or VIP guests.
Company industry:
Food & Beverage Production
Job role:
Hospitality and Tourism

Restaurant Supervisor

January 2021 - January 2023

Mangata Fine Dining Restaurant

Khobar, Saudi Arabia

January 2021 - January 2023

• - Recruited, hired, and trained over 20 front-of-house staff.
• - Maintained high customer satisfaction through quality control and service
monitoring.
• - Worked closely with kitchen staff to improve front and back-of-house operations.
• - Enforced safety, cleanliness, and cash-handling protocols.
• - Increased revenue through upselling and menu promotions.
Company industry:
Catering, Food Service, & Restaurant

Butler

January 2019 - January 2021

Royal Palace, Prince of the Eastern Region

Khobar, Saudi Arabia

January 2019 - January 2021

• - Provided personalized VIP service to high-profile guests.
• - Supervised banquet staff during royal and family events.
• - Maintained strict confidentiality and service excellence.
Company industry:
Catering, Food Service, & Restaurant

Restaurant Supervisor

January 2018 - January 2019

Nabab Lounge Restaurant

Marrakech, Morocco

January 2018 - January 2019

• - Oversaw daily operations, seating arrangements, and reservations.
• - Conducted performance evaluations and offered regular feedback.
• - Handled guest concerns to ensure a welcoming atmosphere.
Company industry:
Catering, Food Service, & Restaurant

Head Waiter

January 2017 - January 2018

La Renaissance 5-Star Hotel

Marrakech, Morocco

January 2017 - January 2018

• - Ensured smooth coordination between front-of-house and kitchen staff.
• - Resolved guest issues to maintain high satisfaction.
Company industry:
Catering, Food Service, & Restaurant

Bartender

January 2016 - January 2017

Le Theatre Casual Restaurant

Marrakech, Morocco

January 2016 - January 2017

• - Mastered classic and contemporary mixology.
• - Created a welcoming, safe environment for guests.
Company industry:
Catering, Food Service, & Restaurant

Waiter

January 2014 - December 2015

Mansour Dhabi 5-Star Hotel

Marrakech, Morocco

January 2014 - December 2015

• - Provided professional table service and menu guidance. - Maintained a friendly, attentive attitude to enhance the guest experience.
Company industry:
Catering, Food Service, & Restaurant

Education

Ibn Al-Mumtaz university

June 2013

June 2013

Bachelor's degree, literature and humanitarian Sciences

Morocco

Skills

Strong leadership
Expert
Strong leadership
Expert
management skills
Expert
management skills
Expert
HOSPITALITY INDUSTRY
Intermediate
HOSPITALITY INDUSTRY
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
CRISIS MANAGEMENT
Intermediate
CRISIS MANAGEMENT
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
EVENT MANAGEMENT
Intermediate
EVENT MANAGEMENT
Intermediate
Understanding of health and safety regulations and compliance standards
Expert
Understanding of health and safety regulations and compliance standards
Expert
Strong organizational and problem-solving skills
Expert
Strong organizational and problem-solving skills
Expert
Knowledge of food and beverage operations
Expert
Knowledge of food and beverage operations
Expert

Languages

Arabic

Native Speaker

English

Intermediate

French

Beginner

Training and Certifications

Certifications
Supervisor Foundation for Success

Hobbies and interests

Football
Travel
Cooking