customer success manager
cariology
مجموع سنوات الخبرة :8 years, 9 أشهر
the client inquiries and COMPLAINTS.
•Data analysis for the complaints in order to reduce it.
•Validate calls quality ti enhance the customer EXPERIENCE.
•Scrum MASTER for all the new implementation from uat PERSPECTIVE.
•Making squat analysis with all stakeholders to for all the new features and updates on the system .
•Onboarding for the new cleints along with training the employees on the system
•Set by weekly meetings with the clients to ensure the operation flow
and conducting, if required, first instance and appeal interviews (complementary interviews, as necessary), draft RSD assessments.
•Supervising RSD related activities, including file management; reception of asylum seekers and refugees; interpretation; complaint procedure; registration; scheduling of interviews; timely issuance of certificates and decisions.
•Ensuring access to the procedure, protection and assistance of asylum
•seekers and refugees in a manner adapted to applicants with specific needs
THAT ALL PRODUCTS AND OFFERS ARE APPLIED CORRECTLY.
•DECREASE THE CALLS ON CONTACT CENTER WITH 50 TO 60 % BY ENHANCE THE PRODUCTS BASED ON PREVIOUS PRODUCTS OR INNOVATIONS.
•ENHANCE THE PRODUCTS BY SELFHELP TOOLS ‘EASY ACCESSES’ TO CUSTOMERS.
•MAKE A POSTPRODUCTION TEST AFTER THE PRODUCT IS LIVE IN ORDER TO CONFIRM THAT THE PRODUCT APPLIED CORRECTLY AFTER IMPLEMENTATION.
•OBSERVE PRODUCTS AFTER LAUNCHING TO CONFIRM THE PRODUCT STABILITY.
FOUR KEY PROCESSING COMMERCIAL CALENDARS (CONSUMER,
•ENTERPRISE, PRODUCTS &SERVICES AND DATA SOLUTIONS THROUGH MANAGING
•BUSINESS / FUNCTIONAL REQUIREMENTS, OVERSEEING PROJECT DEVELOPMENT
•FROM CONCEPT TO IMPLEMENTATION.
•LEAD INITIATIVE TO DEVELOP ENTERPRISE/CONSUMER TARIFF BASED ON
•CUSTOMER CUSTOMIZATION BY ESTABLISHING TARIFF STRUCTURE RESULTED
• IN CALL REDUCTION BY 65% AND TRACKED HIGH NUMBER OF ACTIVATION AND
•CHANGE RATE PLAN ACTIVITIES.
•PRESENT REGULAR PROJECT POST LAUNCH ASSESSMENT TO ASSESS
•THE ACTUAL RESULT WITH THE BUSINESS PLAN AND ESTIMATE THE NEEDED
•DEVELOPMENT TO AFFECT RETURN IN INVESTMENTS AND INSURE DATA
•DRIVEN DECISIONS.
as mentioned on Resume
Accounting