IT Help Desk Consultant - APAC & EMEA
Pearson VUE
Total des années d'expérience :20 years, 2 Mois
Provide installation support of Testing Systems software
Perform project work such as result processing, monitoring and associated tasks.
Help manage the support of applications and software for all users of the business applications.
Keep management informed of significant changes in performance of applications.
Look for opportunity to avoid operational trouble areas
Document procedures as necessary and submit knowledge base articles as needed.
Successfully complete any specific project work as directed by the team leader.
Prioritize workload based on urgency and impact to customers and the business.
Ensure superior customer service and technical support for internal and external customers of VUE applications.
Ensure accurate recording of helpdesk calls using the company’s incident tracking systems.
Assist all software release activity for all parties impacted
Support evaluation and implementation of new technologies
Escalating to global teams for system support issues
Work closely with other colleagues and teams to ensure proper process & procedures are followed.
Actively manage missing results with sites and internal teams in a timely manner.
Timely support and resolution of issues raised to the IT helpdesk by head office and remote users.
Pearson VUE ( www.pearsonvue.co.uk) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 175 countries. Pearson VUE is a business of Pearson the world's leading learning company.
Provide customer support and guidance for buying proper computers & network equipment.
Provide Technical support and guidance for proper configuration for Network Equipment.
Deliver technical support in identifying and solving network problems.
Consult with other stuff members to assist in interfacing with computer and network related equipment.
Keep track on the performance of the system installed.
System operating and troubleshooting.
Internet and Networking configurations and troubleshooting
Deliver technical support in identifying and solving network problems.
GPON (Fiber Devices & Connections)Technical Support and Trouble shooting
ADSL Technical Support and Trouble shooting
Router and Modems Technical Support (Linksys-Netgear-3com-Dlink-Huawei-Aztech-Belkin...etc.)
Domain and Web Hosting Technical Support
Technical Support Team Leader
In charged of the work schedule and timetable organization.
Guide stuff members to assist in interfacing with computer and network related equipment.
Perform needed trainings and provided instructions to prepare the work of the team.
Render support by getting in touch and dealing with customers when needed.
Technical Support
Identify, assess, and evaluate network requirements. Administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
Implement policies & procedures for network infrastructure and its security.
Monitor network infrastructure & peripherals; conduct troubleshooting.
Perform data back-up and recovery; conduct security monitoring to find out any intrusions.
Provide customer support and guidance for buying proper computers & network equipment.
Deliver technical support in identifying and solving network problems.
Consult with other colleagues to assist in interfacing with computer and other related equipment.
Keep track on the performance of the system installed; carry out maintenance as needed, also identify areas that need upgraded equipment. Conduct training to the users in the use of the system.
Helpdesk Support
Manage the smoothing, tuning system performance and troubleshooting.
Monitoring, maintaining and Supporting computers and Network.
Installing, configuring Computer System and peripherals, diagnosis and solve hardware and software faults.
Managing email, anti-spam and virus protection.
Function as Help Desk Agent that addressed and resolved customer queries.
Installing software and application to user standard
Help end-users with hardware, connectivity and application issues.
Deliver technical support in identifying and solving network problems.
Keep track on the performance of the system installed.
Handled the installation, configuration, implementation of computer operating system, printers, scanners and other computer accessories.
Software and Hardware supporting and maintaining.
Managed the smoothing, tuning system performance and troubleshooting.
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