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Mohamed Amin, CSR

Mohamed Amin

CSR·Etisal international

Egypt

High school or equivalent, English literature and translation

Work experience

Total years of experience: 4 years, 4 months

CSR

September 2013 - December 2014

Etisal international

Cairo, Egypt

September 2013 - December 2014

Support some European countries with inquiries regarding their U.S visa appointments, and working on behalf of The U.S department of State.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

First line Technical advisor

May 2012 - May 2013

Vodafone

Egypt

May 2012 - May 2013

Supports UK customers with their network and handsets inquiries, and promote services.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

CSR

August 2011 - December 2011

Teleperformance

Cairo, Egypt

August 2011 - December 2011

Supporting Wind mobile customers, based in Canada with their mobile bills and light tech queries.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

LCR

November 2010 - October 2011

Stream Global Services

Egypt

November 2010 - October 2011

Answering calls on customers needs effectively.
Sales target monthly.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Marketing

May 2009 - January 2010

Speed Line

Other

May 2009 - January 2010

Check the market environment and support client with their needs on how to sell the products with efficient advertising.

Company industry:
Advertising
Job role:
Marketing and PR

Education

Cairo university

October 2014

October 2014

High school or equivalent, English literature and translation

Egypt

Thanaweya Amma

September 2001

September 2001

High school or equivalent, Literature

Egypt

GPA (percentage): 56%

GPA (percentage): 56%

Skills

Customer Service

Expert

Receptions

Expert

Restaurants

Expert

MS Office

Expert

Customer Service

Expert

Receptions

Expert

Restaurants

Expert

Languages

Arabic

Expert

English

Expert

Memberships

El Zamalek sports club

Member

June 1990

Trainings and Certifications

Trainings

Soft skills training

Vodafone Egypt

May 2012

Hobbies and interests

Reading and listen to music.