Senior Manager, IT Service Management, PMO | IT Infrastructure, Service Desk | Project Manager
Sudatel Telecom Group
Total des années d'expérience :24 years, 1 Mois
2022 - Present: Advisor, IT Service Management and PMO
In a dual role, I focus on optimizing IT core processes, implementing ITSM automation using ManageEngine tools. Additionally, I streamline project delivery, align IT initiatives with business goals, and establish standard governance PMO methodology.
2017 - 2021: Senior Manager, IT Infrastructure and Service Desk
Led IT teams with a focus on Enterprise Network, System Admin, and Service Desk. Achievements include infrastructure consolidation, cloud migrations, operational KPI optimization, and ITSM best practices automation.
2012 - 2016: Senior Manager, Datacenter Operation
Led comprehensive data center management, securing contracts with government and financial institutions, integrating revenues successfully, and contributing to digital service transformations. Collaborated with BT, DNV, and Analysys Mason on policy design, ISMS implementation, and business planning.
2009 - 2011: Senior Project Manager, Commercial Tier-4 Datacenter
Successfully oversaw design, construction, and operation of Sudatel Commercial Datacenter Tier-4 project, managing a $40 million budget. Achievements include Tier-4 standards compliance, cutting-edge IT infrastructure implementation, and seamless project launches.
2000 - 2008: Software Developer, Applications & Backup Unit Manager
Initiated career in Sudatel, delivering impactful solutions such as OMC systems for Ericsson AXE-10 and Service Provisioning for Alcatel S12. Led diverse projects as a unit manager, employing world-standard project management methodologies for successful implementation.