Document Controller
National Gulf Investment
Total years of experience :13 years, 4 Months
Key Responsibilities:
• Managing wide spectrum of Document Management activities/ systems to ensure fast and efficient identification, recording, tracking and retrieval of technical, commercial and project documentation.
• Instrumental in reviewing documents for accuracy, completeness and ensured that they are labeled, status indicted and routed as per agreed distribution matrix as well as organization’s document control policies and procedures.
• Maintaining documents log register which includes activities like sorting/ document numbering, filing, issuance, receipt with strict conformance to established organizational procedures/ policies pertaining to document management.
• Mediating extensively with project participants, senior management and third parties to ensure proper control of vital documents. Applying functional expertise to resolve matters pertaining to internal/ external submittals.
• Regularly conducting spot checks to verify accuracy, integrity and quality. Performing data back-ups for crucial documents and scheduling destruction of archived documents in line with retention procedures.
• Engineering forms, templates and formats to establish a coordinated, controlled and high quality document management and control function within the organization.
• Providing guidance and training to team members on document/ records management procedures and policies, which include documentation, retention, retrieval, destruction and disaster recovery.
• Fostering an environment of highest quality standards while ensured that all document logging, controlling, maintaining and archiving activities conform to highest quality and document management standards.
Designation Chronology:
• August 2013 - January 2014: Cashier
• February 2014 - March 2015: Shift Supervisor
Joined the organization as Cashier and moved up the career hierarchy meriting promotion to the position of Shift Supervisor through exceptional performance
Overall Responsibilities:
• Combined strategic planning to day-to-day outlet management activities with an aim of advancing guest experience, improving employee satisfaction and produce results that meet or exceed the chain’s growth plans.
• Inspected food and beverage preparation to validate compliance to all legal and regulatory policies regarding health, hygiene and food handling in addition to safety standards in line with chain’s brand and reputation.
• Garnered feedback from customers to identify areas warranting improvement. Resolved customer complaints/ queries in an expedited manner to achieve service delight and repeat patronage.
• Diligently handled cash drawers, tallied cash at end of the day and bill register with total accuracy and ensured proper banking and accounting of the same in line with company policy/ procedure.
• Managed a variety of business activities like ordering staff uniforms, managing health and safety equipment, organizing events, planning menu, scheduling team meetings, etc., to ensure the outlets/ chain runs smoothly.
• Provided training to team members for achieving their goals/ objectives. Ensured service levels conformance to pre-set standards while initiated service improvement actions to meet guest expectations.
Key Responsibilities:
• Managed entire spectrum of sales activities like promoting product, generating sales, delivering outstanding customer service, maintaining optimum inventory levels, processing payments and registering the same on the automated systems.
• Guided customers in locating specific items explained the features and offers available for that product; advised on product selection and adopted a customer friendly approach for communication with prospects.
• Undertook routine store management duties like cleaning, shelf-stocking, ensuring prominent display of store items/offers/discounts, identified stock requirement and administered stock management.
• Ensured store security at all times like keeping a watch for shoplifters, identifying use of fraudulent credit cards, conforming closing and opening operations as per standard operating procedures.
Key Responsibilities:
• Strategized a variety of actionable sales management activities to enhance customer experience, improve satisfaction and thus maximize revenues/ profits.
• Communicated effectively with customers, evaluated their requirements and recommended appropriate suite of products while explored opportunities to add value to job accomplishments.
• Computed sales performance reports including actual achieved vs. target/ budgeted; identified problem areas/ risks and recommended senior management on strategies to counter the same.
Key Responsibilities:
• Managed all cash transactions - received payments, conduct cash counts and ensured proper banking/ safe-keeping of the same. Developed and maintained respective records/ reports thereof.
• Maintained requisite files/ folders and databases of all cash/financial transactions, prepared regular status reports for upper management and provided recommendations for improvements in business/ customer service policies.
• Effectively handled and recorded transactions for returns/ refunds. Resolved issues/ queries in an expedited manner and provided premium service to customers at all times.
Other Professional Experiences:
• Summer 2009, Training, Front Desk Officer, Hilton Burg Al Arab Hotel, Egypt
• Summer 2008, Training Waiter, Almaza Hotel, Egypt
