Mohamed El Adham, Solution Architect

Mohamed El Adham

Solution Architect

ISTNetworks

Lieu
Egypte - Le Caire
Éducation
Master, Business And Marketing
Expérience
14 years, 9 Mois

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Expériences professionnelles

Total des années d'expérience :14 years, 9 Mois

Solution Architect à ISTNetworks
  • Arabie Saoudite - Riyad
  • Je travaille ici depuis septembre 2015

This position defines the overall Cisco contact center solutions and all mandatory integrations according to customer requirements.
- Conduct customer need analysis.
- Provide project Scoping.
- Provide advice on project costs.
- Design concepts and changes.
- Communicate with stuff and clients to understand specific system requirements.
- Develop system engineering, system integrations and distributed system architecture.
- Provide technical guidance & Support for the development/ troubleshooting of systems.
- Document designs specifications, installations and configurations instructions and other system related information.
- Collaborate with engineers and software developers to select appropriate design to ensure the compatibility of system components.

Technical Team Leader à King Saud Univeristy
  • Arabie Saoudite - Riyad
  • juillet 2014 à août 2015

Install, configure and maintain contact center solutions for the university, data communication network, physical and virtual servers. Perform system monitoring and verify and integrity and the availability of hardware, network, server resources and systems.
- Administrate the contact center and related computing environments including: Hardware, operating system, application and all configurations.
- Perform data backup and disaster recovery operations.
- Install and upgrade software and apply licenses.
- Assist in networking modeling, analysis and planning.

Senior System Engineer à Unatrac
  • Egypte - Le Caire
  • décembre 2012 à septembre 2014

Replace all Nortel systems to Cisco systems for the company’s
multi international clusters
- Integrating Cisco Unified communication manager (8.5&9.1) with Nortel CS1000.
- Route the calls to branches through NRS (Network Routing Service).
- Implement Smart Village Cisco Unified communication manager 9.1, Cisco Unity & Cisco Presence, Lync Microsoft and TEHO between all branches.
- Supported upgrade and administration for the following Cisco Equipment:
o Cisco Unified communication manager 8.5 & 9.1, Cisco Call Manager Express, Cisco Unity (Voice Mails), Cisco Presence, Cisco Enterprise License Manager and VMware ESXI 5.0 on UCS Server C220 (VSphere client)

System Engineer à istnetworks
  • Egypte - Le Caire
  • août 2009 à novembre 2012

Develop solutions to complex applications’ problems, system
administrations issues, system management and integrations
functions. - Available on request.
- Replace Microsoft exchange to google apps.
- Implement VPI Recording systems in different customer environments.
- Integrate Microsoft Lync with Cisco collaboration.

Éducation

Master, Business And Marketing
  • à University Of Leicester
  • mai 2022
Etudes secondaires ou équivalent, Information Technology
  • à Faculty of Computers & Information Menoufya University
  • janvier 2007

2002- 2007: B. Science, Faculty of Computers & Information Menoufya University Major: Information Technology Total Grad: Good Graduation Project: project (Secure Softphone): •• My role was to implement & configure asterisk server to register on it 4 phones (two Avaya hard phones & two softphones) testing different kinds of hacking & vulnerabilities to create secure softphone Grade: Excellent

Diplôme, Education GCSE
  • à Hafez Ibrahim Language School
  • janvier 2002

2002- Down: Hafez Ibrahim Language School General Certificate of Education GCSE with score 92%

Specialties & Skills

Installation
Networking Software
Preventive Maintenance
Root Cause Analysis
CATERPILLAR
CLIENTS
ENGINEER
INDUSTRIAL MACHINERY
MAINTENANCE
NETWORK ROUTING
SOLUTIONS
TECHNICAL SUPPORT

Langues

Arabe
Expert
Anglais
Moyen
Français
Débutant

Formation et Diplômes

AWS Solution Architect Associate (Certificat)
Date de la formation:
July 2020
TOGAF 9.1 (Certificat)
Date de la formation:
January 2018
Valide jusqu'à:
January 2020
CCIE Collaboration #58962 (Certificat)
Date de la formation:
April 2018
Valide jusqu'à:
April 2020
CCNP Voice (Certificat)
Date de la formation:
March 2014
Valide jusqu'à:
March 2017

Loisirs

  • Swimming, Athletics, Theatres, Reading & Travelling