Payment Support Team Leader
Fawry for Banking & Payment Technology Services
Total des années d'expérience :22 years, 4 Mois
• Managing Egyptian government utilities payment services operations.
• Managing Egyptair account service operations.
• Managing the Egyptian 3 telecom companies (Etisalat, Mobinil, and Vodafone) service operations.
• Handling day to day operational activities
• Review Fawry applications specs before going to production.
• Monitor system behaviors against expected and identifying differences.
• Financial reconciliation
• Handling service complains from Internal and external parties and end customer related.
• Identifying and suggesting areas of improvement
• Setting and reviewing day to day processes.
• Leading and Coordinating between external parties and internal support teams.
• Investigation for discovered issues.
• Communication with external parties (Banks-Billers) to maintain a smooth and successful relationship.
• UAT acceptance and approval.
• Operational KPI’s & analysis reports for business needs
• Updating the system configuration
• Sharing the updated configuration with the concerned departments
Client Accounts Auditor at Allied Doctors
• Direct sales for Citi Bank (consumer finance)
Accountant and Financial Auditorr at Dar EL-Orman
Training (Computerized Accounting, Cash, Acc. Receivables, Payables& Inventory) at Financial Group for Accounting solutions ( Mr. . Ahmed Soliman )
Floud International( Stock Brokers &Investment consultant )
Floud International( Stock Brokers &Investment consultant ) • July, 1999 - January,2002 " summer job " Hospital of DR/Osama EL-Azizi • Accountant at Olympic Electric • Training (Computerized Accounting, Cash, Acc. Receivables, Payables& Inventory) at Financial Group for Accounting solutions ( Mr. . Ahmed Soliman ) • Data Base Coordinator Accountant and Internal Auditor at Dar EL-Orman • Direct sales for Citi Bank (consumer finance) • Client Accounts Auditor at Allied Doctors From1/10/2005 To 1/3/2010 • Current Work : Senior Business Operations Executive At Fawry for Banking & Payment Technology services Duties: • Managing Egyptian government utilities payment services operations. • Managing Egyptair account service operations. • Managing the Egyptian 3 telecom companies (Etisalat, Mobinil, and Vodafone) service operations. • Handling day to day operational activities • Review Fawry applications specs before going to production. • Monitor system behaviors against expected and identifying differences. • Financial reconciliation • Handling service complains from Internal and external parties and end customer related. • Identifying and suggesting areas of improvement • Setting and reviewing day to day processes. • Leading and Coordinating between external parties and internal support teams. • Investigation for discovered issues. • Communication with external parties (Banks-Billers) to maintain a smooth and successful relationship. • UAT acceptance and approval. • Operational KPI’s & analysis reports for business needs • Updating the system configuration • Sharing the updated configuration with the concerned departments
• •July, 1999 - January, 2002 " summer job " Hospital of DR/Osama EL-Azizi • •Accountant at Olympic Electric • •Training (Computerized Accounting, Cash, Acc. Receivables, Payables& Inventory) at Financial Group for Accounting solutions ( Mr. . Ahmed Soliman) • •Data Base Coordinator Accountant and Internal Auditor at Dar EL-Orman • •Direct sales for Citi Bank (consumer finance)