Team Leader - Executive Search / Sales & Business Development / Recruitment Operations
GulfManagers Executive Search
Total years of experience :19 years, 11 Months
• To input energy, camaraderie, self-motivation and drive, to succeed as part of the GulfManagers Executive Search /Recruitment Team
• Consistently grow your specialist desk, month-on-month to achieve, Financial and Business objectives in line with company strategy
• Deliver on a focused sales, and client development plan, through developing, new business contacts and client management of existing and lapsed clients
• Develop a high quality and extensive database of candidates
• Ensure the highest quality of service is delivered to both clients, and candidates at all times
• Manage a strong team of consultants to achieve targets and objectives.
• Achieve monthly financial targets, consistently.
• Work to weekly and monthly activity targets / KPIs to support financial targets.
• Develop and maintain existing customers with specific Key Account Management duties where appropriate to include service visits, client entertainment etc.
• New Business Development through warm / cold / specific calling, following up on leads and working through lapsed client lists via phone and client meetings.
• Network before, during and after hours at relevant events to your specialist desk.
• Qualify jobs and negotiate Terms of Business in line with company policies.
• Maintain a high level of open and professional communication / feedback to both clients and candidates at all times.
• Writing adds for online, e-marketing and press advertising.
• Sourcing, screening, short listing, interviewing and reference checking candidates for client jobs.
• Promoting and maintaining a high percentage of candidate referrals to your desk.
• Maintaining an active, quality candidate database.
• Actively secure testimonials from clients and candidates.
• Ensure the recruitment database is kept up to date at all times.
• Actively participate and support monthly team performance.
• Responsible for the recruitment process for assigned client groups.
• Responsible for the development and the implementation of innovative recruitment strategies & processes to support the realization of required staffing levels.
• Meet with key clients, assisting sales representative with maintaining relationships and negotiating and closing deals.
• Working closely with HR leaders & recruitment staff to support them.
• Creating job descriptions and attractive advertising copy.
• Source, screen and interview candidates to deliver high quality on time candidate shortlists to client.
• Drive proactive talent acquisition activity with Talent Sourcing team.
• Maintaining the organization reporting system.
• Identifying “core competencies” of workforce with training director of the customer.
• Keeping training materials up to date.
• Preparing Annual Training Needs Assessment by compiling Training Needs of the various departments.
• Managing all training materials of company.
• Identifying training and development needs within an organization and customers.
• Designing and developing training and development programs based on both the organization’s and the individual’s needs.
• Working in a team to produce programs that are satisfactory to all relevant parties.
• Sharing with the Internal Training as a Trainer which give some of soft skills (communication skills, team building, Train the Trainer, Sales, Customer service & supervision skills)
• Ensuring that statutory training requirements are meeting customer’s needs.
• Amending and revising programs as necessary, in order to adapt to the changes that occur in the work environment.
• Helping line managers and trainers to solve specific training problems, either on a one-to-one basis or in groups.
• Supervising the work of trainers.
• Running ROI analysis for clients after an agreed upon period of time.
• Direct training research and development department.
Cobone.com founded in July 2010 in Dubai and is now recognized as one of leading eCommerce companies in the Middle East and North Africa. As part of the Jabbar Internet Group, Cobone features a daily market-focused deal on the best things to do, see, eat and buy in cities across the Middle East.
•Educating the business partners on the benefits of the partnership and show evidence for the fruits of a well-organized and studied partnership with Cobone.com
•Have all business functions collaborate in achieving the PM goals, through the flawless business conduct that aim at serving both the partner’s business and Cobone.com benefit.
•Develop and maintain an excellent understanding of all aspects of a partner's business along with their associated deals, strategy, objectives, and needs.
•Develop a thorough understanding of Cobone.com and articulate to clients, partners, and other third parties where appropriate.
•Respond to client briefs offering creative and effective custom tailored solutions using a consultative approach.
•Respond to client complaints and questions through the duration of the deal campaign.
•Troubleshoot issues & concerns in liaison with the customer services department
•Liaise with the necessary internal departments to ensure campaigns and deals are flawlessly executed and delivered on time.
•Perform post-activity analysis for all deals upon completion and report back to the partner.
•Increase retention by exceeding partner’s expectations and achieving predetermined objectives.
•Identify opportunities where there is scope for Cobone.com to work more closely with an existing partner and take the necessary steps to move this forward.
•Keep ahead and up-to-date on all things related to group buying from trends to major players operating in the space.
•Responsible for the management of the training programs and training content delivery.
•Play an active role in sales support activities and contribute to the implementation of new training services.
•Plan, direct and coordinate all the training activities and the certification process. And in some instances, involved in the delivery of training programs.
•Analyzing the training needs of an organization to determine how to modify or improve existing programs.
•Seek and support new approaches, practices and processes to improve the efficiency of training services offered.
•Manages the training operations team performance and ensures monthly KPIs are met according to the standards.
•Coordinate with other training line managers to achieve over all training business unit success, profitability and customer satisfaction.
•Plan, Prepare and Implement budget expenditures.
Lead the logistics of the training programs to ensure total quality of programs logistics as per the “Training Business Unit” agreed standards.
•Reviews post training reports regarding trainers and communicate it to the Client.
•Manages and develops the Customized operations team performance and provides periodical feedback sessions whenever needed.
•Initiate and develop ideas for process improvement, quality, service level and cost reduction.
•Handle and manage key/strategic accounts.
•Attends Client meetings to understand their needs and satisfy it.
• Manage a team of call center representatives directly and directing their activities for the achievement of call center targets and goals.
• Manage the overall performance analysis of existing lists and programs.
• Develop and supervise a team of representatives and preparing their performance reports.
• Develop new lead targeting schemes, and scripting for the optimization of existing programs.
• Monitor team performance to ensure that the call center goals are met and supporting call center quality and training efforts.
• Measure and demonstrate the group productivity as well as the individual’s reports related to customer outcomes.
• Identify and articulate reporting requirements, which includes targets, specific data, and anticipated outcomes.
• Identify, recommend and support the implementation of various programs for the improvement of call center processes.
• Write and conduct performance evaluations, make employment decisions, setting up performance goals and targets for assigned team.
• Promoting sales culture that encourages and ensures the staff satisfaction.
• Oversee communication to new hires on schedule process
• Oversee short-term workload forecasting
• Oversee scheduling philosophy of schedule assignments
• Oversee proactive scheduling of discretionary activities such as training, meetings, overtime and under time.
• Oversee intraday management of scheduling procedures, analysis of real time workload requirements, and call routing to manage performance to service level requirements.
• Responsible for maximizing efficiency and occupancy while meeting service objectives.
• Oversee analysis and reporting of employee performance including schedule adherence.
• Recognizes and recommends operational and support improvements.
•Visit major customers on regular basis, in order to strengthen relations and establish business opportunities.
•Prepare full account development plan in order to identify all aspects of customers business in terms of revenue, requirements, opportunities, risk, etc.
•To ensure that all customer targets are met and achieved in most efficient and effective manner in order to maximize customer satisfaction.
•Identify and promptly act on any current and future business opportunity in order to maximize revenue.
•Build a good knowledge of the market environment in which the customer is operating and ensure timely reporting on market intelligence.
•Create and maintain a strategic account development plan to satisfy needs in line with my client's business plans on a win/win situation.
•Improve and update knowledge on all new, existing and future services to better serve both my client's major customers.
•Establish a “Virtual Team within my client's to meet and support customer accounts effectively.
•Build a good knowledge of the market environment in which the customer is operating.
•Supply management with regular reports on customer revenue and variances in line with targets agreed in Business Plan.
•Ensure that all services provided for the customers are achieved in accordance with my customer's service delivery and assurance policy.
•Respond to all requests of ICT nature concerning the major account user and implement all sales action related to business target as outlined by Sales Manager.
•Visit customers on a regular basis to pre-empt possible problems, suggest appropriate solution and promote all products/ services as they become available.
•Entertain customers as and when necessary in order to build strong relationship with the customer.
•To act as single point of contact for major account customer at all time (including after duty hours).
•Liaison with other departments’ managers for day- to-day activities.
Bachelor Degree in Economics & Political Science (Cairo University) - Egypt 2004 - 2008 • Major: Economics • Minor: E-Commerce
Thanaweya Amma (Port Said Secondary School) - Egypt 2002 - 2003 • Major: Science • Grade: 96.8%