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Mohamed El Hourani, Customer Service Representative

Mohamed El Hourani

Customer Service Representative·2014 Al Majzoub Auto Workshop

United Arab Emirates

Bachelor's degree, International Business Administration

Work experience

Total years of experience: 0 years, 8 months

Customer Service Representative

August 2013 - March 2014

2014 Al Majzoub Auto Workshop

United Arab Emirates

August 2013 - March 2014

* Attracts potential customers by answering product and service questions;
suggesting information about other products and services.
* Maintains customer records by updating account information.
* Resolves product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution
to solve the problem; expediting correction or adjustment; following up to ensure
resolution.
* Recommends potential products or services to management by collecting
customer information and analyzing customer needs.
December 2010 FIFA Club World Cup
Company industry:
Mechanical Engineering
Job role:
Customer Service and Call Center

Event Organizer

-

-

* Responsible of ticket sales and marketing.
* Assist in Organization of the event.
* Meet and assist Vip’s.
Job role:
Management

Education

Al Hosn University

January 2015

January 2015

Bachelor's degree, International Business Administration

United Arab Emirates

View attachment

Skills

COM
Expert
COM
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
EMAIL
Expert
EMAIL
Expert
LANGUAGES
Expert
LANGUAGES
Expert
MARKETING
Expert
MARKETING
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
MULTI-TASKING
Expert
MULTI-TASKING
Expert
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
TYPING
Expert
TYPING
Expert

Languages

Arabic
Expert
English
Expert

Hobbies

  • football
    im a barcalona fan , i was the captin of the football team of my school and messi is the best player in the world