Mohamed El Sawah

(Portfolio Manager - 780 units all over Dubai and Northern Emirates)

• Developing and implementing the overall short, medium- and long-term plans/strategies for each property and the property management department in coordination with the Facility Manager and Head of Department (HOD) to support business growth
• Drafting of new policies and restructuring of existing policies and procedures whenever required; updating and monitoring compliance with relevant government real estate policies and procedures
• Ensuring occupancy levels and revenue targets are achieved
• Maintaining relationships with RERA, Land Department and related Institutions (Dubai Municipality, DEWA, Civil defense, Dubai Courts)
• Providing excellent tenant service; respond to tenant leasing requests/problems in a timely and courteous manner. Perform all necessary functions to facilitate the Tenant “Move In and Out procedures.
• Providing guidance, support and leadership to team to ensure effective and efficient flow of work
• Attend to all complaints and requests from tenants related to the lease terms and maintenance problems
• Preparing monthly management reports and keeping accurate up to date financial and operational records
• Establish and maintain sound public relations
• Negotiate and execute lease agreements on behalf of the landlords in compliance with the management manuals
• Approval, appointment and management of Facility Management service providers
• Management of office staff
• Attend to all maintenance problems and emergency repairs
• Correspond with tenants, suppliers and all other parties to ensure that effective filling systems are set up and maintained
• Attend to all legal matters related to all developments
• Conduct regular weekly site inspection to ensure tenant satisfaction and to maintain good relation also to make sure the assets condition are in perfect smooth working condition
• Ensure that stock levels of maintenance spares and equipment are maintained
• Ensure the maintenance of acceptable safety and legal standards required

Managing to lease all available vacant units(Residential, Commercial & Retail)
•Handling new potential clients (Direct and indirect) starting from arranging viewings, introducing the property in details and its facilities, sending official offer letters, collecting cheques, closing deals after getting management approvals
•Lease Negotiations
•Drafting lease agreements, invoices, issuing receipts
•Preparing all the legal documents required for lease renewals and ensures rental collection is done on time.
•Preparing all the documentation for business needs, handover letters /utility settlements /Notice Circulars to tenants in a timely manner
•Periodic property inspections to ensure that safe and hygienic conditions are being maintained for tenants in residential /commercial units and coordinate with FM department when required.
•Ensure all moving in/ out procedures are followed by tenants and complete pre-inspections, maintenance, check in and check out inspections, processing of recoveries, refunds, settlement of utility bills, maintenance charges in a timely manner
•Assist the legal department to manage the pending payments/bounced cheques /file legal cases
•Follow up leased properties to ensure compliance with quality standards such as routine maintenance of property equipment.
•Online Marketing, direct Marketing, arranging brochures, flyers, Newspapers advertisements
•Handling all tenants requests, complaints, and discussing it with the appropriate departments (accounts, facility Management, Top Management)
•Follow up with all local authorities (Dubai Municipality, RERA, DEWA, Economic department)
•Maintain ongoing relationships with all existing tenants and prepare all documents for lease renewals and rental collection.
•Follow up with Facility Management team regarding maintenance & operations issues.
•Conduct Marketing Research in Dubai, Abu Dhabi & Ras El Kheimah
•Assist the F&B and Retail Fashion Companies within the same Group (Ghobash Trading & Investment) in sourcing of leasable properties from the market that ensures profitability and growth for the business through auction sale

Managing complete leasing for all available units
•Marketing the vacant units
•Preparing leases and conducting moving-ins and moving-outs, collecting rental cheques and sending verified information to corporate office.
•Prepare the lease agreement documents for renewal and ensure collection of rentals is done on time.
• Maintaining good tenant relations by utilizing professional communication at all times and serving as a primary point of contact as well as the interface between the company and the tenant with the objective of providing high levels of service to tenants as well as maintaining accurate administrative records of the tenant relationship.
•Handle all tenant inquiries and requests, maintain current and accurate log of requests/ complaints/ inquiries, direct the same to appropriate department; and in consultation with the Property Manager, prepare work orders for jobs to be done to achieve dual objective of ensuring customer satisfaction on one hand as well as proper documentation of Property operations on the other.
•Assist in the supervision of maintenance program with respect to condition and appearance of the property. Coordinate with operational team to ensure property requirements are met and quality standards are adhered to.

Handling all related matters to events preparations, housing of all employees and guests, hotels & logistics.