Engagement manager
McKinsey and Company
Total years of experience :16 years, 8 Months
•Led a huge transformation program for a large retailer in the Middle East by developing and running sales growth and cost cutting initiatives. Managed to achieve significant increase in sales along with cost savings
•Led a major privatization program for a government in the Middle East by defining opportunities, developing business cases and leading discussions with Investors. Managed to drive program to success
-Designed IT transition strategy and plan of a major Oil and Gas company in the middle east
-Designed a new organization structure for the enterprise sales organization for a large telecom operator
-Developed a strategy for 4G launch for a major telecom operator in the region
-Created a new organization structure for a large company in the middle east of over 40k employees. The work included a procurement diagnostic to identify key areas for reducing procurement cost
-Supported a key public sector client in the region to improve policy and citizen’s perception and expectations
-Led a team of five members to design and build NMS systems to become compliant with Information Technology Infrastructure Library Standards creating a success story that was presented at HP’s conferences in Germany and Spain
-Created a service centric Network Operations Center allowing STC to improve the availability of critical business services by 20%
-Developed a strategy to improve the efficiency and reduce the cost of the IT management system by consolidating systems and platforms across multiple departments; secured approval for the strategy from the GM
-Developed and presented Operations Support business plan to the managing director and executed business expansion strategy with a focus on quality of delivery and market segmentation. increased the sales by 100% in the first year
-Created a portfolio of operations support offerings (post implementation support services), based on market studies and competitive analysis allowing Fingerprint to expand to new markets
-Conducted successful business development engagements by adjusting our business model to offer offsite support services creating new regional markets and increasing the size of the workforce by 80% to support the expected growth
-Generated sales of over 20% of the company’s revenue by leading teams of consultants across multiple industries to conduct technology solutions assessment and develop models to satisfy customers’ needs for better services at lower cost
-Designed and launched a tracking system to monitor and address performance degradation issues at customers’ sites, reducing Mean Time To Repair (MTTR) by 30% and increasing customer satisfaction
-Led and trained operations support teams in multiple locations by using customer centric and continual service improvement approaches resulting in 100% rate of renewal of operations support contracts
-Served as Product Manager for first software produced by Fingerprint and successfully delivered product to sales team
-Managed and implemented eight key projects including creating the solution architecture and design helping the organization win HP’s Excellence Award for serving as HP’s best software partner in the Middle East
-Led seven trainings sessions across different industries allowing Fingerprint to expand the size of the training business
-Improved the efficiency of the Network Management Systems by expanding the monitoring capability by 10 times
-Created a new Network Operations Center (NOC) process which increased NOC performance by more than 30%
-Configured, defined and implemented a new operations system which automated the reporting of critical incidents improving the response time by 40%
Teacher assistant At the communications and electronics Engineering department.
• ITIL Foundation V3. • ITIL Intermediate: Service strategy
HP UNIX certified systems Administrator ( CSA ). HP open view operations for Unix Accredited systems engineer ( ASE ). HP Certified Instructor ( CI ). HP Certificate of attendance of HP BAC Customized course.