Senior Account Manager
SitesPower Training Center
Total years of experience :18 years, 9 Months
• Design and arrange training plans and programs for existing clients with the latest programs and define training objectives and enabling objectives.
• Approach new corporate, clients for building strong and long-term business relationships.
• Coordinate with all departments of the company to finalize sales process and execute corporate plans.
• Operate and manage the Training schedule.
• Assist the customer in the identification of new training requirements.
• New and on-going course development and delivery.
• Provide and maintain training records and reports.
• Review and evaluate training courses
• Conduct on-site surveys
Responsibilities
• Performs face to face marketing in events, business to business and residential
• Trains, Motivates and inspire people under my team
• Conduct Product Knowledge Training
• Holding weekly meetings and setting sales targets for individual reps and the whole team.
• Organizing and operating incentive schemes to keep sales people motivated.
• Involved in the recruitment and training process off new staff.
• Allocating territories for sales staff.
• Maximizing sales opportunities.
• Compiling and analyzing sales and performance reports for senior managers and executives.
• Involved in the development of marketing strategies for the company.
• Assisting in the collection of overdue invoices from clients.
• Conducting market research and competitor analysis.
• Spending time in the field liaising with major customers on technical points of contact.
• Going out and doing site surveys.
Responsibilities
• Maintain and monitor the customer service standard for staff
• Trains and guide a team of 10 staff on work
• Handles customer complaints and enquires
• Responsible for window display
• Prepares the weekly schedules in the store
• Maintains & monitors the customer service standard for staff.
• Trains and guides a team of 10 staff on work.
• Handles customer complaints and enquiries.
• Responsible for window display.
• Prepares the weekly schedules for the store.
• Taking care of sales for client companies.
• Meeting sales targets.
• Report and solve technical, operational, commercial and security issues with the client
• Sales reporting and forecast
• Take responsibility for sales for selected major prospects
• Play an active part in finalization, negotiations of orders, in post-order stages like payment related issues.
• Work and supervise and organize the staff
• Dealing with customer and provide customer service
• Estimations and forecasting, planning for purchasing stock with organize the warehouse
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