Senior Account Manager
SitesPower Training Center
مجموع سنوات الخبرة :20 years, 9 أشهر
Dubai
• Define, design, arrange and achieve the training plans for existing clients with the latest courses in order
to meet the training objectives.
• Develop new corporate and clients by building strong and long-term business relationships.
• Coordinate with all departments of the company to finalize sales process and execute corporate plans.
• Operate, manage the Training schedule and support in identifying the top sold courses by Conduct market
analysis, evaluation for competitor’s practices and market status.
• Support in course development and delivery by maintaining training records and reports
• Review and evaluate training courses to improve and maintain the trainings quality
• Handling for clients complaints and effectively solve problems.
• Responds to all inquiries and sales requests within specified timeframe.
• Upgrade and maintain complete organization knowledge and product and services familiarity.
• Performs face to face marketing in events, business to business and residential
• Trains, Motivates and inspire people under my team
• Conduct Product Knowledge Training
• Holding weekly meetings and setting sales targets for individual reps and the whole team.
• Organizing and operating incentive schemes to keep sales people motivated.
• Involved in the recruitment and training process off new staff.
• Allocating territories for sales staff.
• Maximizing sales opportunities.
• Compiling and analyzing sales and performance reports for senior managers and executives.
Mohamed Mahrous Elabd
• Involved in the development of marketing strategies for the company.
• Assisting in the collection of overdue invoices from clients.
• Conducting market research and competitor analysis.
• Spending time in the field liaising with major customers on technical points of contact.
• Going out and doing site surveys.
• Performs face to face marketing in events, business to business and residential for our client Showtime
• Trains, Motivates and inspire people under my team
• Conduct Product Knowledge and Training
• Able to effectively communicate the benefits and value of a company products or services to partners and potential customers.
• Experience of professional presentations to customers either individually or in groups.
• Experience of phone prospecting, and cold calling for leads.
• Excellent communications skills to build relationships with potential new customers and to reinforce ones with existing clients.
• A track record of selling high order value projects.
• Experience of business development through cold calling and client meetings.
• Strong telephone and business communication skills.
ness and residential for our client Showtime
• Ensure that all guests are given the right quality of service
• Responsible in handling guest complaints, answer their queries and respond to it with good initiatives
• Responsible in handling guest complaints, answer their queries and respond to it with good initiatives.
• Reporting, filling and communicate to the manager.
• Providing quality responses to customer contacts in person, telephone & email.
• Dealing with enquiries & answering calls from new and existing customers. Suggesting solutions to
customers in a positive manner.
• Dealing with all escalated complaints and enquiries efficiently and effectively.
• Communicate promptly any information to customers about their orders.
• Helping customers to register online and/or to process their orders.
• Giving customers information about company services and products.
• Building relationships with customers. Recording all queries and making notes on logging software.
• Resolving assigned incidents within pre-agreed timescales.
• Familiar with all with Microsoft packages.
• Handling difficult and aggressive customers in a professional manner.
• Assisting the finance Department with customers on security checks.
• Managing all retail and online related customer contacts.
Cairo
• Maintain and monitor the customer service standard for staff
• Trains and guide a team of 10 staff on work
• Handles customer complaints and enquires
• Responsible for window display
• Prepares the weekly schedules in the store
• Maintains & monitors the customer service standard for staff.
• Trains and guides a team of 10 staff on work.
• Handles customer complaints and enquiries.
• Responsible for window display.
• Prepares the weekly schedules for the store.
• Taking care of sales for client companies.
• Meeting sales targets.
• Report and solve technical, operational, commercial and security issues with the client
• Sales reporting and forecast
• Take responsibility for sales for selected major prospects
• Play an active part in finalization, negotiations of orders, in post-order stages like payment related issues.
• Work and supervise and organize the staff
• Dealing with customer and provide customer service
• Estimations and forecasting, planning for purchasing stock with organize the warehouse
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