Retail Store Manager
SACOOR BROTHERS
Total des années d'expérience :24 years, 10 Mois
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Store Manager (Department luxury Brands)
Financial Controls and Profitability Management: • Communicate target and objectives for shop (daily, weekly and monthly) . • Review KPI’s (Daily Sales vs budgets, Stock Reports etc) daily . • Review KPI results weekly • Review the overall performance of stores with operations manager monthly. • Benchmark shops against each other, set/reset/clarify objectives and identify Best Practices monthly. • Conduct competitors’ survey and share with division head. 3. Stock Management: • Participate in inventory and be part of planning for the next season. • Review stock availability across all shops and ensure proper rotation of stocks between location • Provide feedback about customer feedback related to brand and stocks to brand manager and operation manager. 4. Customer Service Management: • Conduct customer intercepts and get feedback from customers about quality of services • Review customer complaints and provide support appropriately in addition to communicate as necessary to operations manager. • Ensure proper aftersales services and customers receive their products on time and in good quality. • Database management. 5. People Management • Managing individuals and teams and getting the best out of them. • Ensure shops teams are trained and coached on selling skills, merchandising & outstanding Customer Service • Assist in shop recruitment and inductions for new joiners as per level. • Assess staff performance and identify their training needs. • Plan and execute Best Practice. 6. Shops Administration: • Ensure marketing plans are implemented and followed up in store. • Ensure all policies are procedures are followed properly • Ensure all returns, exchanges are made according to policy • Ensure safety, security and cleanliness of store in accordance with shops managers • Ensure maintenance of store for all aspects • Ensure standards and guidelines of visual merchandising are followed and recommend brands positioning and image.
Financial Controls and Profitability Management: • Communicate target and objectives for shop (daily, weekly and monthly) . • Review KPI’s (Daily Sales vs budgets, Stock Reports etc) daily . • Review KPI results weekly • Review the overall performance of stores with operations manager monthly. • Benchmark shops against each other, set/reset/clarify objectives and identify Best Practices monthly. • Conduct competitors’ survey and share with division head. 3. Stock Management: • Participate in inventory and be part of planning for the next season. • Review stock availability across all shops and ensure proper rotation of stocks between location • Provide feedback about customer feedback related to brand and stocks to brand manager and operation manager. 4. Customer Service Management: • Conduct customer intercepts and get feedback from customers about quality of services • Review customer complaints and provide support appropriately in addition to communicate as necessary to operations manager. • Ensure proper aftersales services and customers receive their products on time and in good quality. • Database management. 5. People Management • Managing individuals and teams and getting the best out of them. • Ensure shops teams are trained and coached on selling skills, merchandising & outstanding Customer Service • Assist in shop recruitment and inductions for new joiners as per level. • Assess staff performance and identify their training needs. • Plan and execute Best Practice. 6. Shops Administration: • Ensure marketing plans are implemented and followed up in store. • Ensure all policies are procedures are followed properly • Ensure all returns, exchanges are made according to policy • Ensure safety, security and cleanliness of store in accordance with shops managers • Ensure maintenance of store for all aspects • Ensure standards and guidelines of visual merchandising are followed and recommend brands positioning and image.
Financial Controls and Profitability Management: • Communicate target and objectives for shop (daily, weekly and monthly) . • Review KPI’s (Daily Sales vs budgets, Stock Reports etc) daily . • Review KPI results weekly • Review the overall performance of stores with operations manager monthly. • Benchmark shops against each other, set/reset/clarify objectives and identify Best Practices monthly. • Conduct competitors’ survey and share with division head. 3. Stock Management: • Participate in inventory and be part of planning for the next season. • Review stock availability across all shops and ensure proper rotation of stocks between location • Provide feedback about customer feedback related to brand and stocks to brand manager and operation manager. 4. Customer Service Management: • Conduct customer intercepts and get feedback from customers about quality of services • Review customer complaints and provide support appropriately in addition to communicate as necessary to operations manager. • Ensure proper aftersales services and customers receive their products on time and in good quality. • Database management. 5. People Management • Managing individuals and teams and getting the best out of them. • Ensure shops teams are trained and coached on selling skills, merchandising & outstanding Customer Service • Assist in shop recruitment and inductions for new joiners as per level. • Assess staff performance and identify their training needs. • Plan and execute Best Practice. 6. Shops Administration: • Ensure marketing plans are implemented and followed up in store. • Ensure all policies are procedures are followed properly • Ensure all returns, exchanges are made according to policy • Ensure safety, security and cleanliness of store in accordance with shops managers • Ensure maintenance of store for all aspects • Ensure standards and guidelines of visual merchandising are followed and recommend brands positioning and image.
Financial Controls and Profitability Management: • Communicate target and objectives for shop (daily, weekly and monthly) . • Review KPI’s (Daily Sales vs budgets, Stock Reports etc) daily . • Review KPI results weekly • Review the overall performance of stores with operations manager monthly. • Benchmark shops against each other, set/reset/clarify objectives and identify Best Practices monthly. • Conduct competitors’ survey and share with division head. 3. Stock Management: • Participate in inventory and be part of planning for the next season. • Review stock availability across all shops and ensure proper rotation of stocks between location • Provide feedback about customer feedback related to brand and stocks to brand manager and operation manager. 4. Customer Service Management: • Conduct customer intercepts and get feedback from customers about quality of services • Review customer complaints and provide support appropriately in addition to communicate as necessary to operations manager. • Ensure proper aftersales services and customers receive their products on time and in good quality. • Database management. 5. People Management • Managing individuals and teams and getting the best out of them. • Ensure shops teams are trained and coached on selling skills, merchandising & outstanding Customer Service • Assist in shop recruitment and inductions for new joiners as per level. • Assess staff performance and identify their training needs. • Plan and execute Best Practice. 6. Shops Administration: • Ensure marketing plans are implemented and followed up in store. • Ensure all policies are procedures are followed properly • Ensure all returns, exchanges are made according to policy • Ensure safety, security and cleanliness of store in accordance with shops managers • Ensure maintenance of store for all aspects • Ensure standards and guidelines of visual merchandising are followed and recommend brands positioning and image.