Junior Specialist
Export development bank of Egypt
Total years of experience :10 years, 6 Months
· Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service.
· Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way.
· Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected behaviours to maintain better-quality service level and meet set budgets.
· Handle customers’ queries and complaints and ensure effective closure of complaints
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Diagnose and resolve technical hardware and software issues.
Act as the first line of support to all VF Egypt internet users’ inquiries ( technical / billing ).
Follow up with the second line of support to make sure that all escalated problems will be solved in the appropriate time
Take the ownership of escalated service requests through problem resolution for the benefit of Vodafone’s internet customers.
responsible for perfecting & forecasting the product ( website, hotline & mob app ) according to the customer needs.In addition to managing the customer service department.
-WORKING FOR EMIRATES AIRLINE AS A CABIN CREW RESPONSIBLE FOR PROVIDING THE HIGHEST STANDARDS OF SAFETY, SECURITY AND SERVICE ONBOARD OF THE AIRCRAFT WITH A FOCUS ON SERVICE EXCELLENCE, ATTENTION TO DETAIL AND EXCEEDING CUSTOMER EXPECTATIONS IN ORDER TO DELIVER THE WORLDS BEST IN-FLIGHT EXPERIENCE THAT ENSURES EMIRATES BECOMES THE AIRLINE OF CHOICE
-WORKING AT VODAFONE EGYPT AS A CUSTOMER CARE AGENT. RESPONSIBLE FOR RESPONDING AND ANSWERING INBOUND CALLS WITH HIGH QUALITY STANDARDS TO REACH THE HIGHEST POSSIBLE LEVEL OF CUSTOMER SATISFACTION.