IT Technical Support Specialist
I smart co
Total years of experience :4 years, 8 Months
Configure computer hardware, servers, printers, and all other computer components. Provided client support and resolved technical issues via email and phone. Performed the creation of 92+ new accounts using company-provided software tools. Managing user and computer accounts using an active directory. Configure wired or wireless routers, switches, and APs. Installing, managing, and maintaining Cisco routers and manageable switches. Ensured remote access solution implementation and support: VPN, Terminal Services. Offered technical services at the network WAN/LAN, routers, firewalls, and security.
Project Migration user and data win 7 to win 10 at Emirates NBD Bank. Managing user and computer accounts using an active directory. Migration user and data from Windows 7 to Windows 10. Configuring a client IP address. Troubleshoot and resolve technical issues on a daily basis for desktop and laptop devices; diagnose hardware and software issues.
BA in English Literature (Cairo University - Egypt) Bachelor’s Degree in Arts English Department